French speaking Customer Service Apprentice

French speaking Customer Service Apprenticeship (entry-level role partly working, partly studying)

Location:

Abingdon near Oxford

Office-based role with 1 day allocated studying

Salary: up to £27,000 per annum depending on experience and eligibility

Website:

A software solutions company with international operations and strong company values.

Main duties:
To provide excellent customer service and learn how to provide technical support.

• Support customers with any queries and respond in a timely manner
• Raise and update tickets for ongoing incidents and repairs
• Provide troubleshooting support in order to identify common faults and suggest solutions
• Maintain accurate customer records in the system
• Escalate tickets accordingly when the issue requires more complex technical support
• Produce reports on any software defects and investigate re-occurrences
• Follow Service Level Agreements to ensure customers are given the best support possible

• Must be over 18 years of age
• Fluent in French to high level (written and spoken) – Essential
• Previous experience in customer service and administration – Beneficial
• IT literate and comfortable learning new systems
• Excellent communication and interpersonal skills
• Dynamic and confident personality with good initiative

The salary: up to £27,000 depending on experience and eligibility