Field Service Engineer; Technical - Korea

Can you work and drive legally in Korea? Would you like to be instrumental in enabling the next generation of semi-conductors?

Are you a Technical Field Service Engineer with experience of maintaining and fault finding complex electromechanical systems to support customers on site? Do you thrive when building and maintaining relationships with customers, and local partners to provide a direct technical link to HQ. We're looking for an energetic problem solver to work from Cheongju-si, Chungcheongbuk-do (Korea), to provide a technical and cultural bridge on service issues between the on site team, customers and UK HQ.

Read on....

• Salary: 80M to 85M (KRW) (depending on experience)
• 12 days, local mandatory benefits and a generous Share Option

• Spending time at customer sites installing products and keeping everything running smoothly.
• Providing support both remotely and on-site — doing maintenance, checking performance, hunting down faults, repairing issues, and fitting product upgrades.
• Training, mentoring, and coaching distributor service teams so they’re confident and capable.
• Keeping an eye on product performance and up‑time across all locations.
• Building solid relationships with customers and distributors, constantly gathering their feedback and priorities.

* The working week is spent in the Republic of Korea, with occasional travel (under 20%) around Asia and to the UK.

To succeed as a Technical Customer Support Engineer
, we do need you to have experience of:

• Experience in an electronic based, high value capital equipment sector, such as semiconductor, scientific instrument, medical device, or other high value instrumentation environments
• At least 2+ years’ experience working in a Product Support team or Service & Repair role.
• Experience in a customer-interfacing role.
• High standard of written and spoken Korean and English
• Analytical yet innovative mindset with ability to work in pressurised environment
• Able to travel at short notice and respond to customer enquiries outside of usual working hours
• Must be willing to live a minimum of 1.5 hours from customer sites

• Previous experience with Semiconductors equipment, lasers, optics or precision motion systems including fault finding at a system level.

Either an Engineering or Physics degree or similar, or a clear equivalent path through relevant apprenticeship or accumulated experience.

• Customer Focused – Staying close to customer needs and delivering real value
• Caring – Creating a supportive, respectful environment
• Collaborative – Sharing ideas and solving problems together
• Commitment – Owning your work and following through
• Continuous Improvement – Always learning and pushing things forward