Systems Support Engineer (Hardware

Systems Support Engineer – Precision Instrumentation

Salary: £40,000–£48,000 DOE

Location: Abingdon, Oxfordshire

Help shape the next generation of semiconductor metrology

We're looking for a systems engineer with a passion for solving complex technical problems.

This is not a traditional support role.

You'll become the technical authority for some of the world's most advanced nanoscale measurement systems, working at the intersection of precision mechanics, optics, electronics, software and semiconductor manufacturing.

Working closely with engineering, manufacturing, customer support and applications teams, you'll investigate challenging system issues, drive root cause analysis and help ensure our customers achieve exceptional performance from our technology.

If you enjoy understanding how entire systems behave rather than focusing on a single discipline, we'd love to hear from you.

• Acting as an escalation point for complex hardware and system issues
• Supporting customer-facing teams with advanced troubleshooting
• Diagnosing problems across mechanical, optical and electronic subsystems
• Driving rapid resolution of critical customer issues

• Investigating performance issues across highly integrated precision systems
• Reproducing and analysing customer-reported faults
• Understanding interactions between hardware, software and environmental influences
• Working closely with control systems specialists to resolve cross-disciplinary issues

• Performing detailed failure analysis and technical investigations
• Identifying corrective and preventative actions
• Working with engineering teams to implement design improvements
• Driving improvements to system robustness and reliability

• Working alongside manufacturing and integration teams
• Troubleshooting issues during assembly and system test
• Supporting new product introduction activities
• Contributing to system validation, training and technical documentation

• Developing troubleshooting procedures and diagnostic workflows
• Creating best-practice documentation
• Delivering training to customer support and applications teams
• Ensuring lessons learned are translated into improved products and processes

• Precision instrumentation
• Semiconductor equipment
• Scientific instrumentation
• Photonics
• Advanced microscopy
• Metrology systems
• Complex electromechanical equipment

• Diagnosing complex system issues
• Precision opto-mechanical assemblies
• High-stability instrumentation
• Root cause analysis and failure investigation
• Working across mechanical, optical, electronic and software domains
• Explaining complex technical concepts to diverse audiences
• Supporting demanding technical customers
• Driving technical problem solving under pressure

• Semiconductor metrology
• Atomic Force Microscopy (AFM)
• Surface metrology
• Precision motion systems
• Nanopositioning systems
• Scientific imaging systems
  
  Advanced microscopy
• Photonics and optical instrumentation
• Semiconductor process development
• Nanoscale measurement technologies

• Semiconductor fabs
• Wafer handling systems
• EFEM modules
• Robotics and automation
• Semiconductor manufacturing equipment
• Advanced metrology platforms
• Customer-installed scientific instruments

A degree in Physics, Engineering or a related technical discipline would be beneficial.

However, we're equally interested in engineers who have built their expertise through industry experience, apprenticeships or practical hands-on technical careers.

We believe the best ideas come from diverse perspectives
, and we’re committed to creating an environment where everyone can contribute and grow.

If you need any adjustments during the process, just let us know — we’ve got you.

• Based in Abingdon, Oxfordshire (OX14 1RG
  )
• Onsite for the first 3 months
• Flexible hybrid working available after probation (where possible)

We use AI only to transcribe interviews so we can focus fully on you.

It plays no part in decision-making — all hiring decisions are made by people

We welcome applicants from all backgrounds.

This role requires permanent right to work in the UK
. Sponsorship is only considered in rare cases.