Graduate​/Trainee Technical Parts Advisor

Position: Graduate / Trainee – Technical Parts Advisor
Graduate / Trainee – Technical Parts Advisor

An excellent opportunity for a Graduate or Trainee to develop a career in a technical, office-based role with an international CNC machinery manufacturer.

This is a technical support and parts role, not a design position, ideal for someone with a mechanical or engineering background who enjoys problem-solving and working with customers.

Full product training and ongoing development will be provided.

About You

You should have a Degree, HND or equivalent in:
Mechanical Engineering, Automotive or Motorsport' Manufacturing Engineering or another relevant technical subject.

You will have good written and verbal communication skills and a basic understanding of mechanical machinery, including gears, chains, drives and mechanical components.

A practical, hands-on background and genuine interest in machinery are important.

The Role

As a Technical Parts Advisor / Service Administrator, you will join the After Sales team supporting customers using professional CNC machinery and machine tools.

Key responsibilities include:

Providing technical support by phone and email.

Identifying and sourcing spare parts using manuals, drawings and databases.

Preparing quotations and processing orders.

Liaising with suppliers and manufacturers to source parts and track deliveries.

Supporting Field Service Engineers with parts recommendations.

Managing warranty claims, returns and service documentation.

Maintaining stock records and supporting inventory control.

What We're Looking For

Ideally, you will have:

A good understanding of machinery and mechanical components.

The ability to read technical drawings and manuals.

Strong communication and organisational skills.

A practical, problem-solving approach.

A willingness to learn and develop specialist product knowledge.

Full product training will be provided.

Benefits

Competitive salary

Company bonus scheme

Private medical and dental insurance

Pension scheme

Full product training

Ongoing professional development

An excellent opportunity to build a long-term career in technical customer support, spare parts and after-sales service within the CNC machinery industry