Graduate​/Trainee – Technical Parts Advisor

Graduate / Trainee – Technical Parts Advisor

An excellent opportunity for a Graduate or Trainee to develop a career in a technical, office-based role with an international CNC machinery manufacturer. This is a technical support and parts role, not a design position, ideal for someone with a mechanical or engineering background who enjoys problem-solving and working with customers. Full product training and ongoing development will be provided.

You should have a Degree, HND or equivalent in:
Mechanical Engineering, Automotive or Motorsport' Manufacturing Engineering or another relevant technical subject. You will have good written and verbal communication skills and a basic understanding of mechanical machinery, including gears, chains, drives and mechanical components. A practical, hands-on background and genuine interest in machinery are important.

As a Technical Parts Advisor / Service Administrator, you will join the After Sales team supporting customers using professional CNC machinery and machine tools.

Key responsibilities include:

• Providing technical support by phone and email.
• Identifying and sourcing spare parts using manuals, drawings and databases.
• Preparing quotations and processing orders.
• Liaising with suppliers and manufacturers to source parts and track deliveries.
• Supporting Field Service Engineers with parts recommendations.
• Managing warranty claims, returns and service documentation.
• Maintaining stock records and supporting inventory control.

Ideally, you will have:

• A good understanding of machinery and mechanical components.
• The ability to read technical drawings and manuals.
• Strong communication and organisational skills.
• A practical, problem-solving approach.
• A willingness to learn and develop specialist product knowledge.
• Full product training will be provided.

• Competitive salary
• Company bonus scheme
• Private medical and dental insurance
• Pension scheme
• Full product training
• Ongoing professional development

An excellent opportunity to build a long-term career in technical customer support, spare parts and after-sales service within the CNC machinery industry