Technical Support Specialist; Hardware

Would you like to be instrumental in enabling the next generation of semi-conductors?

Are youa
Technical Support Specialist(Hardware)who can support our technical groupinsupporting the global deployment, reliability, and performance of our systems?

Ourteam provides technicalexpertiseacross system hardware, control systems, manufacturing developmentwhistpartnering with Applications, Customer Support, Engineering, and Manufacturing teams.

Are you ahighly collaborative engineer who enjoys solving complex technical problems, working across disciplines, and supporting high-performance semiconductor metrology systems in the field and in manufacturing?

If this resonates, read on….

• £55,000 to £62,000(depending on experience)

• 25 days annual leave, death in service and private health care benefits, personal pension contributions of 4% with salary sacrifice and a generous EMI Share scheme

Based in Abingdon, Oxford, UK,we are a high calibre team of 100 plus people and we are growing fast. We are backed by global financial and industry investors including Applied Ventures, the strategic venture arm of the industry leading equipment company.

Hardware Technical Support & Escalation

• Providing advanced troubleshooting support for complex hardware issues across installed Metron3D systems and manufacturing builds.

• Acting as technical escalation point for Field Service and Applications teams.

• Diagnosing issues across mechanical, optical, and electronic subsystems.

• Supporting timely resolution of critical field issues.

• Investigatingsystem ‑
  levelperformance issues , including integration with OEM modules and custom components.

• Working closely with the Technical Support Specialist (Control Systems) to diagnose issues across hardware and control systems.

• Reproducing and analysingcustomer‑reportedissues.

• Leading and contributing to structured root cause investigations forhardware‑related issues.

• Partnering with engineering and manufacturing teams toidentifyand agree permanent corrective actions
  .

• Supporting the implementation of design improvements ,componentupdates, and process changes.

• Collaborating with Manufacturing Development Engineers to support system integration and build activities.

• Assisting with troubleshooting hardware issues during system assembly and integration.

• Providing technical input on manufacturability, subsystem robustness, and overall system stability.

• Support new product introduction includingtesting,traininganddocumentation.

• Analysing field data, logs, and system performance reports to uncover underlying hardware issues.

• Supporting failure analysis of returned components or subsystems.

• Developing and maintaining troubleshooting procedures , diagnostic workflows, and technical documentation.

• Capturing lessons learned from field issues and sharing them.

• Supporting Customer Support and Applications teams through training on hardware
  ** .**

To succeed as a
Technical Support Specialist (Hardware), we do need you to haveextensiveexperience of:

• Precision electromechanical systems and opto-mechanical assemblies
  .

• High-stability instrumentation requiring sub-micron precision.

• Vibration isolation , nano-positioning stages,sensors and tight tolerance mechanical assemblies.

• Diagnosingcomplex system issues across mechanical,electronic and optical subsystems.

• Scientific instrumentation , photonics.

• Analysinginteractions between hardware,software and environmental factors.

• Explainingcomplex challenges tokey stakeholders.

Nice to have:

• Familiarity withsemiconductor equipment ,
  wafer handling systems, EFEM modules, robotics , and automated semiconductor tool architectures.

• Familiarity with metrology tools, nano-scale microscopy systems preferred.

** Education /

Qualifications:

**

Either aPhysics or Engineering degreeor similar, or a clear equivalent path through relevant apprenticeshipor aminimum of 5 years ofaccumulated experience.