SPA Administrator​/Call Handler

Responsibilities

As a SPA Administrator/call handler, you will be the first point of contact for a range of referrals in the community via phone or email, enabling early intervention and avoiding admissions to hospital as well as enabling a timely discharge from the acute hospitals to community hospital beds. The main aspect of the role is to process referrals received via phone, email, or clinical application system.

Calls into SPA are varied and include vulnerable or frail people calling in asking for assistance. You may need to be patient with callers and need to have good communication skills to identify the individual's needs. You will work as part of a close-knit team to ensure referrals are processed in a timely and accurate manner to the right team.

The workload can be busy and changeable, so a can‑do attitude and an adaptable approach is required.

Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

SPA service is spread over two bases, Abingdon, and Banbury. SPA operates 8am‑8pm, 365 days a year on a shift pattern basis. To support a good work‑life balance, a four week rota is communicated six weeks before the rota is due to start, which means you can plan things well in advance. Shift patterns are usually a fair mix of 08:00‑16:00hrs, 09:00‑17:00, 09:30‑17:30, 10:30‑18:30hrs, and 12:00‑20:00hrs with flexibility to swap duty with colleagues or request a duty where needed.

This post is for 30 hours per week. 4 x 7.5 hour shifts, Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible.

Our vision is that no matter who you are or where you are, you will tell us that you receive: "Outstanding care delivered by an outstanding team". Our values are: "Caring, safe and excellent".

• Excellent opportunities for career progression
• Access to tailored individual and Trust wide learning and development
• 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
• NHS Discount across a wide range of shops, restaurants and retailers
• Competitive pension scheme
• Lease car scheme
• Cycle to work scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Staff networking and support groups hosted by our Equality, Diversity & Inclusion team