Technical Support Specialist; Control Systems

Technical Support Specialist (Control Systems)

Abingdon, UK

Would you like to be instrumental in enabling the next generation of semi-conductors?

Are you a Technical Support Specialist (Control Systems) who can diagnose and resolve complex system issues? Would you like to work on the control systems architecture of our state‑of‑the‑art Metron 3D platform, including motion control, automation systems, sensors, feedback loops, networking and software‑hardware integration? Can you explain complex engineering issues to key stakeholders, including international customers.

If this appeals, read on…

• £55,000 to £62,000 (depending on experience)
• 25 days annual leave, death in service and private health care benefits, personal pension contributions of 4% with salary sacrifice and a generous EMI Share scheme

Based in Abingdon, Oxford, UK, we are a high calibre team of 100 plus people and we are growing fast. We are backed by global financial and industry investors including Applied Ventures, the strategic venture arm of the industry leading equipment company.

The role is ideal for an engineer with a strong background in high value complex microscopy instrumentation and precise motion control environments, who enjoys solving complex multidisciplinary problems in advanced semiconductor equipment
.

Control Systems Technical Support

• Providing advanced troubleshooting and diagnostic support for control system issues across installed Metron3D systems and manufacturing builds
• Acting as a trusted technical escalation point for Customer Support, Field Service, and Applications teams on software–hardware integration topics
• Investigating issues across motion control, sensors, feedback loops, and system automation
• Supporting the fast, effective resolution of high‑impact field issues affecting system performance

• Analysing and troubleshooting closed‑loop control systems and feedback performance
• Working hands‑on with high‑precision sensors, encoders, and motion control components

• Supporting control system integration with semiconductor automation equipment, including EFEM interfaces and wafer‑handling robotics
• Ensuring stable communication, timing, and coordination across system components
• Working closely with the Technical Support Specialist (Hardware) and Customer Support Team to understand interactions between control software and hardware
• Reviewing system logs, control data, and diagnostics to identify root causes of instability or performance drift
• Producing clear, structured reports for both engineering and management audiences

• Identifying design, configuration, or process improvements to prevent recurring issues
• Supporting engineering teams in improving control system architecture and robustness
• Capturing lessons learned from field issues and feeding them back into internal knowledge bases

• Developing and maintaining troubleshooting guides, diagnostic workflows, and technical documentation
• Supporting internal training for Customer Support, Applications, and Manufacturing teams

• Taking part in cross‑functional technical and operational discussions to strengthen system‑level thinking
• Supporting User Acceptance Testing and wider product testing activities
• Collaborating with the Software team to support smooth and reliable software releases

To succeed as a Technical Support Specialist (Control Systems), we do need you to have the following experience or skills:

• Understanding of precision electromechanical and motion control systems
• Working with high‑stability instrumentation requiring sub‑micron precision
• Confident with analysing system logs, telemetry and diagnostic outputs
• Exposure to semiconductor equipment, scientific instrumentation, photonics
• Working across multidisciplinary teams including hardware, software, applications, and manufacturing
• Communicating complex engineering issues to international stakeholders

• Python, Lab View, C#
• Familiarity with…