IT Support Analyst

Salary: £? - ? per year

• We are looking for someone with previous experience in a similar IT Service Desk or 1st Line IT Support role, or someone who can demonstrate a passion for supporting customers through technology.
• We need an analytical mind, strong communication skills, a positive attitude, personal drive, and a desire for personal development.
• We are looking for an understanding of user account management within a Microsoft environment.
• We need an understanding of Office 365 Administration.
• We need experience in or awareness of ITIL.
• We need experience in or awareness of supporting the employee lifecycle, including starters, movers, and leavers, within an IT environment.
• We need experience in or awareness of incident/ticket logging systems and ITSM platforms such as Fresh Service or Service Now.
• We need experience in or awareness of supporting cloud technologies.
• We need experience in or awareness of mobile device technologies.
• Microsoft certifications such as MS-900, AZ-900, AI-900, or SC-900 would be beneficial.

• We will be the first point of contact for IT across the business.
• We will provide 1st and 2nd line IT support.
• We will work to fully understand customer needs and help drive issues to a successful conclusion.
• We will log and manage incidents and tickets within ITSM platforms.
• We will support user account management within a Microsoft environment.
• We will support Office 365 administration.
• We will support the employee lifecycle, including starters, movers, and leavers.
• We will support cloud technologies and mobile device technologies.

• AI
• Cloud
• Support
• ITIL
• ITSM
• Mobile
• Office 365
• Service Now

Temporary IT Support Analyst on a 3‑month contract in Abingdon. Onsite working with the possibility of 1 day per week remote. Working hours across three shift patterns.