Network Operations Centre Engineer

Salary: £26,000 - 28,000 per year

• We ideally want someone with a CompTIA Network+ qualification or equivalent.
• A degree in a technology discipline such as Computer Science, Networks, or IT is desirable but not essential.
• We would like experience in a technical service desk environment.
• We need strong knowledge of home IT, including home networks, servers, email, Wi‑Fi access points, and Ethernet over power lines.
• Knowledge of network operations, including routing, VLANs, RSTP, and Ethernet, is desirable.
• Understanding of router and switch configuration is desirable.
• You must be able to work autonomously as well as within a team.
• You must have excellent written and verbal communication skills.
• You must be able to prioritise workload across multiple customer incidents and enquiries.

• We handle day‑to‑day network administrative tasks.
• We assist in the provisioning, managing, and auditing of new cabinets.
• We create documentation to support fault resolution.
• We provide remote support to customers with ISP issues, including troubleshooting routers, CPEs, NTEs, and switches.
• We liaise with third‑party contractors and other departments within our business.
• We manage incidents across the network within SLA.
• We respond to network events as notified by our monitoring platform.
• We own technical cases escalated from our Triage team.
• We work with technicians and customers to ensure fast resolutions.
• We complete reactive 1st line fault resolution and proactive software and firmware updates.

• Ethernet
• Firmware
• Support
• Network
• Office 365
• LAN

We are a growing fibre broadband company developing fibre‑to‑the‑premises infrastructure to hard‑to‑reach areas of the UK, helping connected communities access broadband that rivals any city. Our Network Operations team keeps customer networks live 24/7/365 using peer‑reviewed processes, supported tools, and strong teamwork. This NOC Engineer role is shift‑based, covering Monday to Friday 7am to 9pm, Saturdays and Sundays including Bank Holidays 9am to 5:30pm, with an on‑call requirement once every 2 to 4 weeks.

We offer a collaborative culture, clear progression opportunities, generous pension contributions, income protection and life assurance, 25 days holiday plus bank holidays, a holiday purchase scheme and Yay Days, health cash plan and 24/7 remote GP access, employee assistance and counselling support, unlimited online training, long service benefits, monthly recognition, enhanced maternity and paternity provisions, a flexible working environment, and health, wellbeing, and social initiatives.

We are guided by our mission of empowering communities with brilliant broadband, our vision of connected communities, and our values of Own it, Find the Right Way, Work Together, and Win Together.