3Rd Line Engineer - MSP

3rd Line Engineer

Location:

Milton Park

Salary: £38k-44k

The Tier 3 team are tasked with handling the senior escalation of cases raised to the Service Delivery department. In addition, a successful applicant will be expected to pursue at least one line of specialisation within our supported baselines (Security, Backup & Disaster Recovery, Networking, Cloud Infrastructure etc.).

• 25+ Days Holiday and rising (plus bank holidays)
• Flexible working (WFH incentives)
• Bupa Cash Plan
• Electric Vehicle Scheme
• Cycle Scheme
• Discounted Gym Membership
• Paid Charity Day
• Car Parking

• Manage incident and request tickets ensuring established SLA's are met.
• Be the first point of contact for escalations from Tier 2 engineers.
• Ensure all support requests/alerts are logged and that the client remains updated throughout the lifecycle of the request.
• Monitor and maintain client’s infrastructure and systems.
• Proactively respond to monitoring alerts and notifications.
• Servicing tasks within client on/offboarding processes.
• Ensure that all role specific KPI's and targets are met as an individual and as part of the wider team objectives.
• Provide a strong, coherent and proactive communication standard when engaging with internal departments.
• Provide a strong, coherent and proactive communication standard when engaging with current and prospective clients.

• Experience with Microsoft Azure (Virtual Servers, Backup & Disaster Recovery, Networking, AVD, Hybrid deployments).
• Experience with current generation security technologies and services (AV, firewalls, CA policies, RBAC, managed threat response, identity threat, mail & web filter systems).
• Experience working with Backup & Disaster Recovery processes.
• Experience with internal networking infrastructure and management (DHCP, DNS, NPS/RADIUS, managed/unmanaged switches, firewalls, wireless, VPN technologies).
• Experience with cloud led identity/management/policy systems (Intune, Entra, ABM).
• Experience with physical and hybrid hypervisor technologies (VMWare, Hyper‑V).
• Experience with Microsoft Server OS (management, maintenance, administrative tooling and deployment).
• Excellent knowledge of scripting and RPA automations.
• Excellent communication skills.
• Excellent troubleshooting and problem resolution skills.
• Excellent client service.
• Strive to continuous improvement.
• Able to work independently under pressure.
• Minimum of 4 years' IT experience in a corporate or services environment.
• Driving license and own transport essential.

• Experience or certification in any of the following technologies:
  Watchguard, Forti Gate, Sophos, Smoothwall firewalls.
• Sophos Anti-Virus.
• HPE/Aruba, Cisco, Dell, Unifi switching.
• VMWare ESXi & Microsoft Hyper‑V.
• Microsoft Azure.
• Apple Business Manager.
• Google Workspace.
• Ubiquiti, Meraki wireless.
• Mimecast, Barracuda mail filtering.
• Veeam, Datto, Acronis, Barracuda backup & disaster recovery.
• INDIT.

Planet Recruitment is an Equal Opportunities Employer. No discrimination on the grounds of gender, marital status, race, religion, colour, age, disability or sexual orientation. Candidates will be assessed solely on merits, qualifications and abilities to perform the duties of the position.