Strategic Client Solution Lead

Overview

Would you like to help enrich the lives of learners around the world?

At RM, we’ve been pioneers of education technology since 1973. We provide technology and resources to the education sector, supporting over 20 million students and improving educational outcomes worldwide.

What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools, examination boards, governments, and professional organisations globally to make learning more accessible, more engaging, and more impactful.

RM operates through three divisions:
Assessment (digital assessment and marking solutions), Technology (managed services, hardware, and software for schools), and TTS (educational resources).

Within the assessment market we are experts in providing solutions for online exam testing and marking and the management and analysis of educational data. We work with government ministries, exam boards and professional awarding bodies for high stakes assessment such as GCSEs, ALevels,and professional qualifications. Each year, our software is used globally to conduct hundreds of thousands of on-screen tests and to mark millions of paper-based scripts.

For over a decade we have been partnering with the world’s leading awarding bodies to deliver intuitive, secure, and reliable e-marking solutions.

Visit our website to find out more:

The Key Strategic Client Solution Owner provides end to end strategic ownership of the solution for RM Assessment’s most critical clients. They act as the trusted consultant, senior advisor, and accountable owner for solution success, ensuring delivery excellence, customer confidence, and long-term value realisation.

This role safeguards the outcomes of clients whose success is essential to RM’s strategy, platform adoption, and market reputation.

• Own the vision, roadmap, and performance of the solution for key strategic clients.
• Lead the full solution lifecycle from discovery, design, delivery, deployment and optimisation.
• Working with dependent departments, ensure solutions remain scalable, robust, and aligned to standards and evolving client needs.

• Act as the primary strategic partner for senior client stakeholders.
• Provide expert consultancy on solution design, approaches to testing, adoption frameworks, and value realisation.
• Represent the voice of the customer internally to influence product and service direction.

• Demonstrate relentless ownership and responsiveness to incidents, issues, risks, and blockers — ensuring they are identified early, analysed thoroughly, and resolved with pace.
• Lead structured problem-solving across complex, multi-team environments, ensuring clarity of root cause, accountability, and resolution paths.
• Maintain a forward-looking mindset, anticipating challenges before they materialise and putting preventative measures in place.
• Drive momentum during ambiguity, ensuring progress continues even when information is incomplete or constraints are high.
• Escalate with precision and purpose — ensuring the right people are engaged at the right time with the right context.

• Take personal ownership for developing deep, hands-on understanding of RM product features, capabilities, configuration options, and constraints.
• Actively seek out new product knowledge, release updates, and platform enhancements - ensuring strategic clients benefit from the latest capability.
• Translate complex product detail into clear, actionable guidance for clients and internal teams.
• Champion a culture of continuous learning, sharing insights, patterns, and best practice with the wider solution ownership community.
• Demonstrate curiosity, initiative, and a self-starter mindset, proactively identifying opportunities to improve solution design, adoption, and value

• Provide oversight across delivery teams to ensure predictable, high-quality execution.
• Anticipate and manage strategic risks with proactive mitigation.
• Ens…