1st Line Engineer
Job in
Abingdon, Oxfordshire, OX14, England, UK
Listed on 2026-08-23
Listing for:
PlanetRecruitment
Full Time
position Listed on 2026-08-23
Job specializations:
-
IT/Tech
IT Support, Desktop Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
Salary: GBP
25000 - GBP
30000 per annum
Location:
Abingdon
- 25+ Days Holiday and rising (plus bank holidays)
- Electric Vehicle Scheme
- Cycle Scheme
- Discounted Gym Membership
- Paid Charity Day
- Car Parking
Come and work for one of the UK’s leading technology specialists, proudly recognised as a World Class Place to Work by Best Companies, a nationally respected benchmark for employee engagement and workplace excellence. We were also ranked as the #1 Technology Company to Work For in the UK, reflecting our culture, our people, and our commitment to being an employer of choice.
PrimaryPurpose:
The Tier 1 team are tasked with supporting, investigating, and resolving our MSP client’s IT-related systems and making sure all issues are dealt with in a timely fashion.
Key Responsibilities:- Being the first point of contact for all incoming support calls, emails, and sessions
- Ensuring all forms of support call are logged in the system and the client is kept updated
- Manage incident and request tickets ensuring established SLAs are met
- Provide support to our entire MSP client base
- Help the Tier 1 with continued business improvements
- Manage the clients’ expectations with ongoing tickets
- Inform the Tier 1 Manager of any tickets requiring escalation, to other teams
- Communicate daily to clients with open tickets
- Adhere to all company policies and procedures
- Ensuring that all role related KPI’s are met
- Log, manage and resolve MSP client IT issues
- Maintain desktop asset register and configurations
- Undertake any other reasonable duties, as required, to meet the needs of the business
- Ability to learn on your feet
- Experience in supporting Windows 11 and MacOS environments
- Exposure to Microsoft 365 account setup
- Basic computer hardware exposure – desktop & laptop
- Excellent troubleshooting and problem resolution skills
- Positive attitude to work
- Strive to continuous improvement
- Able to work independently under pressure
- Minimum of 1-year IT experience
- Certification in any of the following technologies
- o Windows Desktop
- o Mac OS
- o Microsoft 365 (MS-900)
- Driving license and own transport
- Microsoft MTA or equivalent
- MSP Experience (advantageous)
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×