Technical Author

Overview

Would you like to help enrich the lives of learners around the world?

At RM, we’ve been pioneers of education technology since 1973. We provide technology and resources to the education sector, supporting over 20 million students and improving educational outcomes worldwide.

What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools, examination boards, governments, and professional organisations globally to make learning more accessible, more engaging, and more impactful.

RM operates through three divisions:
Assessment (digital assessment and marking solutions), Technology (managed services, hardware, and software for schools), and TTS (educational resources).

Within the assessment marketwe are experts in providing solutions foronline exam testing and marking and the management and analysis of educational data. We work with government ministries, exam boards and professional awarding bodies for high stakes assessment such as GCSEs, ALevels,and professional qualifications. Each year, our software is used globally toconducthundreds of thousands of on-screen tests and to mark millions ofpaper-based scripts. For over a decadewe havebeen partnering with the world’s leading awarding bodies to deliver intuitive,secure,and reliable e-marking solutions.

Visit our website to find out more :

The Technical Author sits within the Product Knowledge & Enablement function of RM Assessment. This role ensures that technical documentation directly supports customer enablement, internal capability uplift, and product adoption. It is a key input to empowering product end users to use our products with knowledge and confidence.

The Technical Author creates structured, accurate, user-centred documentation primarily using Mad Cap Flare, and works in close partnership with the Product Enablement and Product Engineering teams to ensure user guides, help content, and knowledge base assets accurately reflect the most recent product capability and are fully aligned to training pathways, onboarding programmes, and learning outcomes.

This role also provides an important advisory function in ensuring that product knowledge is consistent everywhere it is consumed — product documentation, training, onboarding, customer education, and internal readiness. This role is pivotal in translating complex technical solutions into clear user guidance for our growing customer base, providing the link between RM's products and customers.

We encourage early applications as the vacancy may close once the position has been filled or final interviews have been arranged.

• Technical documentation creation;
  Own the end-to-end development of user guides and knowledge base articles.
• Mad Cap Flare expertise;
  Build and maintain multi-output documentation sets using Flare (HTML5, PDF, knowledge base content).
• Content architecture;
  Design reusable content models, templates, and structured topic-based documentation.
• Single source publishing;
  Maintain scalable, modular documentation that supports multiple audiences and outputs.
• Release aligned updates;
  Manage documentation updates in line with product releases and roadmap changes.

• User empowerment;
  Create user guides that actively build user confidence, enabling customers and internal teams to understand, navigate, and use the RM products successfully. Design content that reduces usability friction, anticipates user questions, and supports self-service learning.
• Enablement partnership;
  Work collaboratively within the Product Knowledge & Enablement team to ensure user guides directly support…