Contract Manager; Hard Services

Near Oxford (Site-Based)

Salary:
Up to £70,000 per annum

Full Time | Permanent

Atlas Workplace Services is seeking an experienced and driven IFM Contract Manager (Hard Services) to lead the delivery of integrated facilities management services on a prestigious, single-site customer contract near Oxford.

This is a key leadership role responsible for ensuring the safe, compliant, and efficient delivery of Hard FM services, whilst overseeing wider integrated FM functions including cleaning and security. Managing a team of site-based engineers and specialist subcontractors, you will ensure all contract obligations, service levels, and KPIs are consistently achieved.

Reporting to the Contract Director, you will act as their deputy when required and play a pivotal role in maintaining excellent client relationships, operational performance, and commercial success across the contract.

• Lead the delivery of integrated hard FM services, ensuring full compliance with contractual obligations, KPIs, SLAs, and customer expectations.
• Build strong relationships with clients, subcontractors, and stakeholders while driving continuous improvement and service excellence.
• Oversee maintenance operations including planned, reactive, remedial, and project works, ensuring efficient and cost-effective delivery.

• Drive service innovation, operational improvements, and customer-focused solutions that enhance the workplace experience and add value to the client.
• Provide technical leadership, supporting the resolution of complex building services issues and ensuring best-practice maintenance strategies are adopted.
• Conduct regular site inspections and reviews to identify improvement opportunities and maintain high service standards.

• Monitor service performance against client expectations and contractual requirements.
• Identify and support opportunities for contract growth, additional services, and increased self-delivery solutions.

• Lead, motivate, and develop a multidisciplinary site team, embedding company values and performance expectations.
• Manage recruitment, performance, training, succession planning, and employee development to ensure a highly skilled and engaged workforce.
• Promote a positive team culture focused on collaboration, accountability, and exceptional customer service.

• Optimise workforce productivity and resource utilisation to maximise service effectiveness and value for money.
• Ensure maintenance activities are delivered in line with SFG
  20 and industry best practice.
• Drive sustainability initiatives and support environmental objectives across the contract.

• Ensure full compliance with health, safety, statutory, and contractual requirements.
• Maintain accurate maintenance and compliance records and promote a strong safety culture across all service lines.
• Lead incident investigations, risk management activities, and the resolution of any health and safety concerns.

• Hold full responsibility for the Hard Services P&L, budgets, forecasts, and financial performance of the contract.
• Manage project costing, quotations, payment applications, commercial risk, and profitability.
• Produce detailed financial, operational, and performance reports for both the client and internal stakeholders.

• Demonstrable trade qualifications and experience in a M&E discipline.
• Accredited Health and Safety qualification e.g. NEBOSH General Certificate or IOSH Managing Safely.

• Leadership experience – 3 years’ + experience…