Onsite Warehouse Support Specialist

As a member of the Ship Bob Team, you will join a high‑performance culture that values continuous learning and innovation. Your work will include real problem‐solving, tangible solutions, and driving results for Ship Bob, its merchants, and your own professional growth.

• Grow with an Ownership Mindset:
  You’ll take on real problems, create tangible solutions, and drive results that move the needle for Ship Bob, its merchants, and your own professional growth.
• Collaborate with Peers and Leaders Alike:
  Leaders are accessible, feedback flows both ways, and everyone steps up when needed. We hold each other to high standards because we trust each other to meet them.
• Experience a High‑Performance Culture and Clear
  
  Purpose:
  
  We are results‑driven, our goals are specific, accountability is shared, and every team member can see how their work connects to our mission.

Location: Oxford, UK

The Onsite Merchant Support Specialist monitors and completes inventory control activities for all Ship Bob merchants at our partner fulfillment centers. As the sole Ship Bob representative onsite, you partner directly with leadership and associates to resolve merchant concerns or requests. This role reports to the Senior Manager, SFN Quality.

• Run daily cycle counting and inventory control processes according to written SOPs utilizing partner resources.
• Investigate inventory discrepancies reported by the Merchant Support team and report significant discrepancies to the OSS Area Manager and the Operations Manager onsite.
• Perform physical location checks to ensure quality and reconcile inventory variances within a 24‑hour SLA.
• Determine root cause of inventory adjustments and lead efforts to correct.
• Perform audits or other actions requested by merchants within the site.
• Respond and resolve merchant‑facing requests via ticketing system around inventory‑related issues within a 2‑hour SLA.
• Vocalize concerns around inventory practices to OSS Area Manager and Operations Manager, helping to identify opportunities in day‑to‑day processes.
• Communicate updates and relay important operational information about merchants directly to OSS Area Manager.
• Present weekly performance reports during business reviews with leaders from partner fulfillment center.
• Comply with all food safety and compliance policies and regulations.
• Ensure products are handled, stored, and distributed in a manner that maintains safety, quality, and legality. Follow SOPs, report concerns, support traceability, and contribute to continuous improvement.
• Other duties/responsibilities as necessary.

• 2+ years of experience with ICQA processes in a 3PL or warehousing environment.
• Fluent speaking, reading, and writing in English.
• Proficiency with Warehouse Management System software.
• Experience using an RF Scanner preferred.
• Ability to work independently without direct supervision on‑site.
• Effective written and verbal communication skills; reading comprehension strengths. Experience communicating directly with customers or vendors preferred.
• Excellent time‑management and prioritization skills.
• Excellent attention to detail.
• Strong interpersonal skills, ability to maintain a professional demeanor and build rapport with team members.
• Comfortable in a fast‑paced and highly adaptive environment.
• Ability to lift 50 lbs. without health limitations.
• Ability to stand and walk continuously during and up to an 8‑10 hr shift or more based on business needs.
• Ability to bend, stoop, reach above, and push/pull frequently.

• Medical and Wellness Benefits
• Life Assurance
• Income Protection
• Pension Scheme
• See Our High‑Performing Culture ➜ Check us out on Instagram (@lifeatshipbob)

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, we encourage you to apply. Diversity of experience and skills combined with passion is key to innovation and excellence; therefore we welcome applicants from all backgrounds.

Building the world’s leading full‑stack fulfillment platform is challenging work. The problems we solve are complex,…