Engagement & Development Manager

Reporting to the Vice President of Development, the Engagement & Development Manager is a key member of the EO team supporting the organization’s constituent engagement and resource development efforts. This collaborative, hands-on role combines across-the-organization constituent engagement, development operations, data management, and project coordination to strengthen relationships and support sustainable resource development growth.

The Manager serves as a connector between people, data, processes, and technology. The position helps ensure that constituent information is accurate and actionable, development systems are effectively utilized, engagement activities are timely and meaningful - and that all EO staff have the information and operational support needed to cultivate, steward, and grow relationships.

The ideal candidate is a versatile and highly organized professional who enjoys balancing strategic thinking with hands-on execution, is comfortable working across departments and technology platforms, and is motivated by creating an exceptional constituent experience.

• Serve as the primary subject matter expert and day-to-day administrator for EO’s customer relationship management system (CRM), including system configuration, data management, user support, training, and ongoing optimization.
• Support constituent engagement and stewardship activities throughout the relationship lifecycle, from initial engagement and cultivation through stewardship, renewal, and continued involvement.
• Develop, coordinate, schedule, and monitor targeted email, text, social media, and other digital outreach campaigns that support cultivation, stewardship, fundraising, and organizational engagement objectives.
• Build and manage constituent journeys, campaigns, and other targeted communications using EO’s CRM, donor management, and related platforms.
• Partner with Programs, Marketing, Research, and other internal teams to leverage organizational content, expertise, and communication resources in support of constituent engagement.
• Develop and/or coordinate the production of straightforward print and digital materials supporting development and constituent engagement initiatives.
• Maintain and update website content related to resource development, giving opportunities, constituent engagement, and associated initiatives.
• Develop, schedule, and monitor social media content that supports resource development campaigns, constituent engagement, and strategic organizational visibility.
• Help ensure consistency in tone, messaging, and brand voice across development and constituent communications.
• Support thoughtful, timely, and coordinated communication with constituents by maintaining awareness of relevant relationship history, engagement activity, and constituent preferences.

• Serve as the primary subject matter expert and day-to-day administrator for EO’s donor management system, including system configuration, data management, user support, training, and ongoing optimization.
• Maintain accurate, complete, and consistent constituent and development records and promote data integrity across systems.
• Develop, maintain, and document policies, procedures, workflows, and standards supporting resource development operations.
• Establish and promote consistent practices for constituent data entry, documentation, privacy, security, and appropriate use of development systems.
• Ensure compliance with applicable constituent and donor privacy, data security, and contribution-processing requirements.
• Process contributions and coordinate acknowledgments, including tax receipts where applicable, while supporting the…