Concierge

The Concierge is a critical person and serves as the front‑of‑house for all external stakeholders and guests. As the first point of contact for guests, visitors and vendors, a courteous, professional manner and appearance are essential for good public relations. The main objective is to assist the Community Leadership Team in helping the community run smoothly in administrative activities.

• High school education or equivalent required.
• Must be able to read, write, speak and understand the English language.
• Prior experience in working with the public.
• Basic computer skills preferred.
• Must be comfortable with a multi‑line telephone system, answering, taking messages and transferring calls.
• Good physical and mental health; PPD screening required.
• Must have an interest in people, especially the geriatric population.
• Ability to work without close supervision and to follow verbal and written instructions.
• Must use tact and courtesy in dealing with staff, residents, their families and visitors.
• Must possess the ability to communicate effectively with all levels of management, employees and outside contacts.
• Must be willing to perform non‑professional duties.
• Must be level‑headed in emergency situations and have an acute sense of responsibility.
• Must possess a spirit of cooperation and enthusiasm.
• Must attend all mandatory company meetings and specified training sessions.
• Must maintain confidentiality.

• Receive guests and visitors, having them sign in.
• Assist visitors in finding resident rooms.
• Answer telephone, take messages (including caller’s name, telephone number, time and date of call), respond to requests, forward information to other staff members.
• Announce appointments and arrivals to appropriate staff.
• Type memos, correspondence, reports, and other documents as requested.
• Sort mail and distribute appropriately to mailboxes, residents and departments when requested.
• Create and maintain an atmosphere of warmth, personal interest and positive emphasis.
• Maintain confidentiality of all pertinent resident information to ensure that resident rights are protected.
• Be knowledgeable about community services and rates, providing families and/or prospective residents with tours and/or community information.
• Assemble and maintain admission and information packets.
• Keep front desk and lobby area neat and organized.
• Perform any other duties assigned by the Business Office Manager or Executive Director.
• Other duties as assigned.

Models the core values of the company:

• We Care About People
• We Do the Right Thing
• We are Passionate, Have Fun, and Celebrate Success
• We Speak Up! It’s Our Responsibility
• We Take Ownership and Add Value
• We are Respectful

• Ensures all personnel exemplify the core values of the company at all times.
• Create and drive the sales culture at the community.