Personal Banker II Job Abingdon area,Virginia USA,Finance & Banking

Job Description & How to Apply Below

Description

At First Community Bank, we are committed to making our community, the places where we live and work, a better place each day. With a true focus on “community banking,” employees find that they can make an impact through company-sponsored programs such as paid volunteer time, matching gifts for charitable contributions, and team participation in charitable events.

company-sponsored programs such as paid volunteer time, matching gifts for charitable contributions, and team participation in charitable events
health, vision, and dental insurance
401(k) plan with employer match
life insurance
paid vacation days, holidays, and other time off options

With over 60 locations in four states, First Community Bank offers the personal service you would expect from a company that knows your community.

We welcome all applicants and look forward to new colleagues joining our community!

The Person al Banker II - Float provides customers with accurate information regarding the Bank’s products and services, handles customer inquiries, and resolves customer complaints. Protect the Bank’s image and contribute positively to the achievement of the Bank’s overall goals and objectives.

Duties and Responsibilities

Establish and promote cordial relationships with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction.

Inform and suggest new banking products to customers.

Provide information to customers on their account such as balance, account status, and check or payment clearing history.

Ensure that all the Bank’s policies, procedures, and regulatory guidelines are strictly complied with in the process of performing duties.

Ensure the customers’ confidential information is properly protected and only used for official purposes.

Improve customers’ banking experience by ensuring that the customers are attended to promptly and all their banking challenges are resolved without delay.

Conduct effective checking sales presentations that will result in an appropriate account recommendation and asking for the customer’s business.

Introduce customers to the Tell-A-Friend program and eagerly hand out Tell-A-Friend coupons with an enthusiastic explanation with each customer transaction.

Help customers to understand their in-person as well as digital banking options, allowing them to select the channel that aligns best with their personal preference for doing business with the Bank.

Expand technology penetration of retail and business clients by pro-actively using the customer convenience channels offered by First Community Bank; personally using the services allows employees to be a better customer advocate.

Open new accounts and service existing accounts as outlined by operational procedures, ensuring required documentation is received and archived at time of account opening.

Ensure that deposit exceptions are minimal and addressed quickly after identifying with the goal of no account being at risk of closure due to documentation exceptions.

Make qualified referrals to banking partners such as Wealth, Mortgage, Commercial, and Treasury Services.

Perform branch operational duties as assigned by Branch Manager, in accordance with operational procedures.

Participate in marketing and awareness campaigns in the Bank to create and grow customer base.

Consult customers on consumer loan options and explain their terms, process consumer loan applications with accuracy, understand and discuss debt ratios and consumer reports with customers, and ensure proper loan documentation is received for consumer non-real estate loans by understanding each transaction and what is required for lien perfection. In the event a lien is not perfected timely, bring resolution quickly to the…

Personal Banker II

Job Description & How to Apply Below

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