Credit Controller

The Credit Controller manages collections and credit control for an assigned portfolio of corporate customer accounts, ensuring timely payments in line with agreed credit terms while maintaining strong, professional client relationships. This role serves as the key point of contact for resolving billing disputes and payment discrepancies, working closely with Sales and Traffic teams to reach amicable resolutions. The Credit Controller is also responsible for keeping customer accounts accurately reconciled in JDE, ensuring timely invoicing and statement submission, and actively reducing the company's Days Sales Outstanding through proactive account monitoring and follow-up.

• Build and maintain strong, professional relationships with key customers to support timely payments and resolve disputes amicably.
• Act as a key contact for escalated customer account issues, ensuring timely payment while maintaining positive business relationships.
• Investigate and resolve billing disputes or payment discrepancies with Customers, Traffic department and sales team.
• Communicate effectively with customers regarding overdue invoices and payment arrangements where necessary.
• Promote early dispute resolution mechanisms to avoid litigation.
• Maintain accurate records of all customer interactions related to credit and collections.
• Collect all debts due from assigned customers in time as per the agreed credit terms.
• Ensure that the assigned customer accounts are maintained up to date, reconciled and tallied with customer’s ledger.
• Ensure that invoices details of the payments received are collected from the customers and allocated correctly in JDE, so that a proper SOA of customers are available always.
• Ensure timely submission of Invoices and statement of account to your corporate customers and maintain the proof of delivery.
• Ensure that all invoices are generated and migrated to JDE correctly and in time. Conduct checks to ensure no items are left behind for invoicing.
• Take all necessary steps to reduce DSO of the company by closely monitoring your customer accounts.
• Ensure that the customers are contacted on a regular basis to follow up the collections and all the disputes and queries are resolved to the best interest of the company.
• Report the details of defaulting customers to concerned Sales executive, Head of Corporate and Management on a regular basis and follow up the matter with customer.
• Recommend for blocking of the customer accounts and pull back of vehicles to CC/HOC wherever needed.
• Maintain a list of those customers for whom vehicle pull back advice is given to Sales Manager and follow up their action.
• Provide accounts clearance for new lease orders and wherever a clearance cannot be given, refer the matter to your line manager.
• Perform additional functions as directed or assumed on personal initiative.

• Master's degree in Finance, Accounting, Business, or related field.
• Proven experience in credit control or a similar role.
• Strong knowledge of credit management principles and practices.
• Excellent communication and negotiation skills.
• Analytical mindset with attention to detail along with people management.
• Proficient in the use of Oracle JD Edwards and Microsoft Excel.
• Familiarity with relevant laws and regulations governing car rental in UAE.