Senior Community Admin; UAE National

Responsibilities

• Support the management of Owners Associations (OA) in line with UAE Jointly Owned Property laws and internal policies.
• Conduct regular site inspections, address HSE issues, and oversee service provider performance through reports and CAFM systems.
• Monitor and verify completion of maintenance and contractor works, including third‑party activities and capital improvement projects.
• Coordinate daily community operations, including security, service requests, violation management, and emergency handling.
• Maintain operational trackers, prepare reports, and participate in weekly operations and performance review meetings.
• Communicate effectively with residents, owners, and stakeholders across multiple channels to ensure high service standards.
• Enforce community rules, issue notifications, and manage resident‑related matters, including complaints and access coordination.
• Support resident engagement initiatives such as community events, board meetings, and Annual General Assemblies (AGAs).
• Maintain accurate tenant and property records on community systems and portals.
• Assist in financial processes, including budget reviews, service charge discussions, invoicing, and service charge collection follow‑ups.
• Coordinate with Finance and Procurement for payments, purchase requests, and contractor‑related matters.
• Draft official correspondence, meeting minutes, and reports for OA boards and stakeholders.
• Support administrative and governance activities, including document uploads, insurance coordination, and compliance tracking.
• Act as a key liaison between community stakeholders, internal departments, and external service providers.

• Bachelor’s degree in Business Administration, Real Estate, Property Management, or a related field.
• 3–5 years of experience in community management, property management, or facilities management within the UAE.
• Good understanding of UAE Jointly Owned Property laws and Owners’ Association governance.
• Strong operational knowledge of facilities management practices, service provider coordination, and site inspections.
• Experience in handling residents, customer service, and stakeholder engagement in a community environment.
• Familiarity with budgeting, service charges, invoicing, and basic financial coordination processes.
• Proficient in MS Office applications (Word, Excel, PowerPoint) and community/property management systems.
• Strong communication skills in English (Arabic is an advantage).
• Highly organized with strong time‑management skills and the ability to handle multiple priorities.
• Proactive, detail‑oriented, and capable of working independently in a fast‑paced environment.
• Ability to handle sensitive situations, resolve conflicts, and manage client‑facing interactions professionally.