Customer Service Officer

The position involves comprehensive front desk support, administrative assistance, membership and sales coordination, and facilities operations in a dynamic, creative environment.

• Greet all students, members, and potential members upon entering the lobby.
• Assist visitors promptly and manage telephone calls professionally.
• Take and relay messages, redirect calls to appropriate staff, and respond to enquiries about the company and its services.
• Manage Whats App messages and enquiries efficiently, documenting requests and confirming orders.
• Maintain a visitor registry with accurate records.
• Respond to customer enquiries regarding products, services, special offers, billing policies, and other customer service matters in person, via phone, email, or messaging platforms.

• Organize and maintain files, records, and updated documents, including guest and external instructor profiles.
• Oversee sorting and distribution of incoming mail and prepare outgoing mail, packages, and envelopes.
• Maintain records of staff movement to ensure calls and visitors are directed appropriately.
• Manage meeting rooms: scheduling, preparation, cleanliness, and readiness.
• Maintain office inventories of stationery, consumables, and front desk supplies.
• Perform clerical tasks such as photocopying, filing, typing, and data entry under the Line Manager.
• Record meeting minutes when required.

• Process payments for memberships, classes, and retail sales.
• Organize bookkeeping documentation and issue invoices to customers.
• Manage equipment reservations for members.
• Maintain accurate membership and class records in the CRM system.
• Oversee sales of on‑site storage and office rentals.

• Ensure a safe environment by enforcing makerspace rules and policies.
• Prepare class materials for instructors and support them during classes.
• Maintain a clean and organized front desk, retail lobby, kitchen, and break areas.
• Manage retail area operations: inventory ordering and merchandising.
• Assist facilities staff with shop tours when required.
• Complete daily shift checklists and end‑of‑shift reports.
• Support operations at third‑party premises when required.
• Operate office equipment such as printers, photocopiers, POS machines, and lamination machines.
• Perform any other duties assigned by the Direct Manager.

• High School Diploma required.
• Diploma or Bachelor’s Degree in any discipline with relevant experience preferred.

• Minimum 1 year of experience as a Receptionist or in a customer service‑related role.
• Experience in administrative, retail, hospitality, or restaurant environments preferred.
• Experience in health club, salon, or hospitality services is strongly preferred.
• Familiarity with the maker or creative community is an advantage.

• Sound knowledge of reception‑related duties and administrative support functions.
• Strong customer service skills with the ability to identify and meet customer needs.
• Proficiency in Microsoft Office, Google tools, and Customer Management software.
• Exceptional verbal and written communication skills.
• Fluency in English and Arabic (spoken and written) preferred.
• Excellent organizational, multitasking, and time‑management abilities.
• Professional appearance with a positive and friendly attitude.
• Ability to build relationships easily and create a welcoming environment.
• Strong problem‑solving skills and adaptability to change.