Outsource Operations Specialist

Role Purpose

HR Specialist is responsible for providing support in the various human resources functions and is expected to support the overall HR strategy and assist in implementing HR policies and procedures.

Outsource Operations Specialist

Abu Dhabi

• Provide excellent customer service, consistently going above and beyond to ensure each candidate has a positive experience.
• Responsible for managing the end-to-end invoice processing cycle, including validation, duplication checks, tracker updates, expense form preparation, discrepancy resolution, and coordination with FCD, while supporting departmental tasks as assigned.
• Review and validate EOSB calculations and documentation, coordinate with the maker and relevant stakeholders to ensure accuracy, and authorize submission to the agency for payment.
• Track and process monthly business incentive payments by verifying received amounts, updating the tracker, and coordinating with the agency to issue invoices for business approval and payment.
• Manage monthly overtime claims by verifying submitted hours against DMR records, updating the OT tracker, notifying staff of payment status, and resolving discrepancies before payroll processing.
• Review and validate personal information change requests submitted via the E‑HR system by verifying attached documents.
• Review passport handover requests via the E‑HR system by validating the reason and duration, approving valid requests, and coordinating with the agency for passport release.
• Manage and validate all types of leave requests via the E‑HR system, ensuring compliance with policy by verifying documentation, eligibility, and accuracy of submitted information before approval or rejection, and coordinating with staff for any required clarifications.
• Process agency invoices by verifying documentation and amounts, coordinating corrections if needed, obtaining necessary approvals, updating trackers, and liaising with FCD for payment and proper filing.
• Validate court invoices to ensure the invoiced amount matches the court‑issued amount, then follow the standard invoice approval process including documentation checks, approvals, tracker updates, and FCD coordination.
• Cross‑check repatriation invoice ticket amounts with prior agency communication, and proceed with the standard invoice processing workflow.
• Execute salary suspension in the system upon GH approval, notify MIS for updates, coordinate with the agency to issue and collect signed suspension letters from staff, and release the suspension once resolved.
• Handle reference check requests from recruitment departments by retrieving and compiling ex‑staff data from internal trackers (FID, warnings, performance, MIS) and sharing the verified information with the requesting team.

This position is for UAE Nationals only.