After-Sales & Customer Support Executive International Projects

Role Summary

The After-Sales & Customer Support Executive will be responsible for managing post-sales customer engagement, OEM coordination, spare parts follow-ups, site visits, documentation, and payment coordination for the company's international project consultancy operations.

The role ensures smooth after-sales execution, problem solving, client satisfaction, and long-term relationship management across domestic and international projects involving industrial equipment and plant solutions

• Act as the point of contact for customers through calls, emails, and meetings for post-sales and service-related matters
• Address customer queries, service issues, and coordination requirements in a timely and professional manner

• Prepare and manage quotations, proposals, and order confirmations in coordination with internal teams and overseas manufacturers
• Maintain accurate documentation of customer communications, quotations, spare part lists, service records, and order status

• Coordinate with manufacturers, service partners, and internal teams to ensure effective after-sales technical and service support
• Support resolution of post-installation, service, or operational issues related to supplied equipment or project deliverables

• Visit customer sites and manufacturers facilities (domestic and international) as required to support after-sales activities and coordination
• Assist management in site-level coordination, service reviews, and follow-up discussions

• Coordinate with customers and manufacturers for payment follow-ups related to after-sales services and supplies
• Liaise with internal management for approvals, decisions, and escalation handling

• Prepare MIS reports using MS Excel and other MS Office tools for management review
• Use AutoCAD or engineering tools, where required, to understand customer drawings and technical specifications

• Strong verbal and written communication skills for client and OEM coordination
• Customer-centric mindset with strong problem-solving ability
• Proficiency in MS Office (Excel, Word, PowerPoint, Outlook)
• Ability to manage multiple stakeholders, tasks, and deadlines effectively
• High attention to detail, documentation discipline, and teamwork orientation
• Exposure to AutoCAD or engineering drawings is an added advantage

Experience in Tube and pipe industry, manufacturing heavy machinery, industrial equipment, plant projects, or project-based organizations is preferred.