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VIP Service Coordinator
Job Description & How to Apply Below
Coordinate the operational running of the VIP service - scheduling tracking reporting and logistics - so that VIP engineers remain focused on resolution rather than administration
KEY RESPONSIBILITIES- Manage the VIP ticket queue, ensuring correct prioritisation, assignment and SLA tracking.
- Coordinate engineer scheduling against the executive calendar, including meeting, event and travel readiness.
- Track VIP asset allocation, refresh cycles, loan equipment and spares.
- Produce VIP service reporting - volumes, SLA attainment, trend analysis and satisfaction scores.
- Coordinate procurement, vendor visits and logistics for the executive estate.
- Manage VIP onboarding and offboarding workflows end to end.
- Maintain VIP documentation, contact matrix, escalation paths and service catalogue.
- Act as administrative interface to executive assistants for scheduling and status updates.
- Strong ITSM tool proficiency (Service Now or equivalent) - queue management, dashboards and reporting.
- Working technical literacy across Microsoft 365, Teams and the endpoint estate.
- Advanced Excel and reporting;
Power BI an advantage. - Excellent organisational, scheduling and coordination discipline.
- Asset and inventory tracking.
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