Front Office Coordinator

The Front Office Coordinator is a key member of the Front Office Team responsible for supporting the smooth and efficient day-to-day operations of the front desk. This role plays a vital part in managing administrative and financial-related tasks including billing, invoicing and payment processing as well as assisting with administrative duties to ensure high-quality service delivery.

• Coordinate and manage billing processes including the preparation and reconciliation of invoices
• Assist in tracking payments processing transactions and resolving billing discrepancies
• Assist in night audits and reconciliation of group billings meal allocations and checks
• Maintain accurate financial and client records in accordance with company policies
• Provide front desk support including greeting visitors answering phones and managing appointments
• Liaise with internal departments to ensure seamless front office operations
• Support financial reporting and assist with audits or financial reviews as needed

• Proven experience in a front desk or accounting role, preferably within a luxury resort or hotel environment
• Strong understanding of billing, invoicing, and general financial procedures
• Excellent communication and interpersonal skills, with a focus on delivering exceptional guest service
• Proficient in front office software systems (e.g., PMS, POS) and Microsoft Office Applications
• High attention to detail, accuracy, and organizational skills
• Ability to multitask, prioritize responsibilities, and work efficiently under pressure
• Professional appearance and demeanor with a customer-first mindset
• Flexibility to work varied shifts, including weekends and holidays, as needed