Warranty Controller

To ensure strict adherence to manufacturer’s warranty policy & procedures while administering manufacturer’s warranty to new vehicles and to use manufacturer warranty for customers’ benefit and parts warranty for parts used at workshop.

Functional Roles and Responsibilities

• Examine the repair order sheets to ensure the correctness of the write-up by service advisors and technicians to determine what items are covered under warranty and what can be claimed. Ensure that warranty replacement and/ or add-on-jobs are duly authorized by Quality Controller/ Workshop or Service Manager and are in line with the company’s/ manufacturer’s warranty replacement and/ or repair policy/ procedure.
• Ensure that appropriate costing has been done and proper documentation & invoice has been raised for the repairs carried out so that there is no dispute or no such costs which are claimable under warranty policy have been left out.
• Prepare a summary for the jobs carried out under the provision of warranty, process the warranty claim and follow up with the manufacturer until the claim is settled. Closes the job card once claim is settled.
• Ensure all requirements of Extended Warranty provided by manufacturer are fulfilled and prior approval is taken before authorizing jobs under such warranty.
• Monitor Campaign Completion rate on an on-going basis and update Workshop/ Service manager on monthly basis.
• Ensure all the Service/ Recall actions initiated by manufacturer are immediately loaded on Autoline and corresponding parts are ordered by Parts department.
• Prepare monthly claim status report on claims lodged, fully or partly settled and claims pending. Also prepares reconciliation statement on receipt of the credit specifies reasons for shortage or excess if any for management to review and take necessary action if required.
• Ensure the latest RTS/SLTS are used in Warranty costing and loaded to Autoline.

• Education/Certification and Continued
  
  Education:
  
  Automotive trade certification/ vocational training followed by 5– 7 years of warranty administration type experience in an automotive servicing industry, Or.
• Diploma in Automobile Engineering/ Graduate in Commerce.

Years of

Experience:

3 – 5 years experience in automotive service industry.