Service Advisor | Al Futtaim Automotive | Toyota

Service Advisor | Al Futtaim Automotive | Toyota

Date: 16 Jun 2023

Location: Abu Dhabi, AE

Company: Al Futtaim Private Company LLC

We are currently looking for a competent and performance driven Service Advisor to work with our team in Toyota Abu Dhabi. Service Advisors are the first contact for customers in the workshop, they are the image builders for the Service Department and present a picture of faith and confidence.

• Ask questions and record customer requests without delay.
• Collect accurate symptoms of complaints from the customer for quick resolutions at workshop.
• Empathize and clarify customer requests.
• Check workshop situation and promise delivery time.
• Check and ensure accordance of invoice and work performed.
• Inform customer after work completion and agree pick up time.
• Clear explanation of the job done and invoice and guide to the cashier.
• Promote value added services.
• Resolve customer concerns at the earliest time and ensure satisfaction.

• Minimum of 3 to 5 years’ experience as a Service Advisor in an automotive dealership.
• Technical knowledge to provide up-to-date technical information in response to customer inquiries.
• Excellent customer service, willing to go the extra mile.
• Strong English communication skills;
  Arabic speaker an added advantage.

The role will report to the Reception Manager and you will be working in a busy workshop environment wherein you will be dealing directly with Workshop Supervisor, Controller, Foreman & Technicians on a daily basis.

• Diploma or Degree in Technical school / Certificate / Diploma in Automobile / Mechanical Engineering.
• Minimum of 3 to 5 years’ experience in the automotive industry or similar role.
• A broad based knowledge to service as a reliable consultant is essential for this role.

Al-Futtaim Automotive is an industry leader with a presence in 10 countries across the Middle East, Asia and Africa.