Job Description & How to Apply Below
We are seeking a professional and customer-oriented Service Advisor to join our automotive workshop team. The successful candidate will act as the primary point of contact between customers and the workshop, ensuring a seamless service experience from vehicle reception to delivery.
Responsibilities:- Welcome customers professionally and understand their service requirements.
- Create accurate job cards based on customer concerns and vehicle inspection findings.
- Prepare service estimates and quotations for customer approval.
- Obtain customer authorization before commencing repairs or additional work.
- Coordinate with technicians and the Workshop Supervisor to ensure efficient workflow and timely job completion.
- Provide regular updates to customers regarding repair status, progress, and estimated completion times.
- Prepare, review, and explain invoices clearly upon service completion.
- Promote workshop services including tyres, batteries, A/C services, and preventive maintenance packages.
- Handle customer inquiries and complaints professionally and ensure prompt resolution.
- Collect customer feedback and support customer satisfaction initiatives.
- Maintain accurate service records, documentation, and customer information.
- Ensure compliance with company policies, procedures, and service standards.
- Minimum 3+ years of experience as a Service Advisor in an automotive workshop or dealership.
- Strong knowledge of automotive services and basic vehicle systems.
- Excellent customer service and client relationship management skills.
- Good communication skills in English;
Arabic language skills are an advantage. - Proficiency in computer applications, including job card systems, invoicing software, and Microsoft Office.
- Strong organizational, coordination, and multitasking abilities.
- Ability to explain technical issues and repair recommendations in a clear and professional manner.
- Strong problem‑solving skills with a customer‑focused approach.
- Ability to work efficiently in a fast‑paced workshop environment.
- Experience in a multi‑brand workshop or dealership environment is preferred.
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