Job Description & How to Apply Below
Responsibilities
- Act as the primary point of contact for customers ensuring a seamless communication flow regarding service needs and vehicle issues.
- Conduct thorough vehicle assessments to accurately diagnose problems and communicate findings to customers in an understandable manner.
- Create detailed service estimates for customers breaking down costs and services to foster transparency and trust.
- Schedule service appointments efficiently, balancing customer needs with shop capacity to maximize productivity.
- High school diploma or equivalent; automotive-related education or certification is preferred.
- Minimum of 2 years of experience in the automotive service industry, demonstrating a strong understanding of vehicle maintenance.
- ASE certification or similar credentials that validate technical knowledge and expertise in automotive service.
- Bilingual candidates are highly preferred, particularly those fluent in English and another language relevant to the customer base.
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