Service Advisor - Automotive Body and Paint

Service Advisor
- Automotive Body and Paint Job Snapshot
- Role:
Service Advisor
- Body and Paint

- Location:

Abu Dhabi, United Arab Emirates
- Industry: Automotive
- Function:
Vehicle Repair and Maintenance

- Experience:

3-6 years
- Job Type: Full Time
- Work Arrangement:
On-site

Overview Al-Futtaim is seeking an experienced Service Advisor specializing in automotive Body and Paint services in Abu Dhabi, United Arab Emirates. The Service Advisor is responsible for delivering a professional customer service experience, maintaining customer satisfaction and retention, and supporting the profitability of workshop operations. The role combines customer relationship management, service sales, quality monitoring, and compliance with established automotive service procedures.

The successful candidate will also promote additional products and services, maintain workplace discipline, and contribute to continuous improvements in service quality and productivity. Applicants should have a Diploma or Degree in Mechanical or Automobile Engineering and 3-6 years of experience as a Body and Paint Service Advisor in a reputable automotive workshop.

Job Details
- Country:
United Arab Emirates
- City:
Abu Dhabi
- Industry: Automotive
- Function:
Vehicle Repair and Maintenance
- Salary:
Not disclosed
- Gender: No Preference
- Candidate Nationality:
Not specified
- Job Type: Full Time
- Work Arrangement:
On-site

• Deliver a professional and consistent customer service experience throughout the automotive service journey.
• Follow Al-Futtaim (AF) standards and established service processes to support customer retention.
• Work toward achieving a Net Promoter Score (NPS) above 70.
• Demonstrate Al-Futtaim 's customer service values and company values in daily interactions.
• Maintain a Customer Service Value score above 4.6.
• Build positive customer relationships through professional communication and reliable service support.
• Contribute to customer confidence and loyalty by maintaining established service standards.

• Support consistent quality standards across Body and Paint service activities.
• Work toward achieving a First Repair Fix Time (FRFT) performance target above 90%.
• Follow approved service procedures and quality requirements.
• Apply knowledge of automotive body parts and mechanical components relevant to Body and Paint repairs.
• Support service quality improvements by maintaining attention to established operational standards.
• Contribute to a consistent customer experience through quality-focused service coordination.

• Identify opportunities to increase service revenue through appropriate product and service recommendations.
• Promote incremental service packages and additional products offered by the company.
• Apply effective sales and upselling techniques to support workshop profitability.
• Contribute to net sales performance through customer-focused service recommendations.
• Balance commercial objectives with customer needs and service quality expectations.
• Support customer retention and business performance through professional service delivery.

• Implement 5S workplace practices to maintain organization, discipline, and operational efficiency.
• Support workplace standards monitored through Work in Progress (WIP) and GEMBA evaluations.
• Perform assigned duties in accordance with business Standard Operating Procedures (SOPs).
• Maintain compliance with established automotive service processes and company requirements.
• Support operational performance objectives assessed through Performance Development Review (PDR) metrics.
• Contribute to consistent workshop practices and service productivity.

• Follow applicable health and safety requirements within the automotive service environment.
• Maintain awareness of workplace risks and support safe working practices.
• Comply with environmental protection requirements relevant to workshop operations.
• Take appropriate steps to prevent activities that could cause environmental harm.
• Demonstrate responsible conduct and adherence to company safety procedures.

• Participate in ongoing learning and development activities.
• Maintain current knowledge of relevant automotive technologies and service procedures.
• Develop an understanding of updated work processes and time standards.
• Improve technical knowledge related to Body and Paint repair…