Key Account Manager – Commercial & Sales

1. JOB PURPOSE/

SUMMARY:

The Key Account Manager is responsible for effectively managing and coordinating Engine Shop Visits with internal and external customers, ensuring adherence to Sanad Aerotech’s financial long-term targets. The role involves building strong customer relationships, overseeing visit requirements, collaborating with internal teams, providing timely updates, and identifying opportunities for improvement to foster successful long-term partnerships.

Key Account Manager may be responsible for a larger and more complex portfolio of customer accounts compared to the junior key accounts managers. They may handle high-value or strategic accounts that require special attention.

Lastly, they may also be requested to provide mentoring/coaching to junior accounts managers to help them further develop their skills and knowledge to successfully manage customer accounts.

• Manage and oversee assigned key accounts, taking full responsibility for their performance, profitability, retention, and customer satisfaction.
• Identify up‑selling opportunities, analyze performance metrics, and implement strategies to optimize performance and drive profitability.
• Proactively address any issues or challenges that may arise with the accounts to maintain a positive and productive relationship, including the management of possible out standings as per Sanad procedures.

• Collaborate and coordinate with multiple internal departments, including engineering, operations, logistics, and supply chain, to plan and execute Engine Shop Visits effectively.
• Demonstrate excellent coordination and communication skills to ensure seamless and efficient planning and execution of shop visits.

• Attend regular meetings with internal teams and external customers to facilitate communication, share updates, align on goals, and address challenges.
• Actively engage with stakeholders to gather feedback, manage projects, and address concerns.

• Attend regular meetings with internal teams and external customers to facilitate communication, share updates, align on goals, and address challenges.
• Actively engage with stakeholders to gather feedback, manage projects, and address concerns.

• Schedule and conduct weekly meetings with customers to ensure ongoing communication, assess project milestones, and provide feedback.
• Proactively schedule and manage these meetings to maintain a close and productive relationship with customers.

• Collaborate with the Finance and Invoicing department to perform financial reviews on engine shop visits, analyze costs and revenue, and ensure accurate financial reporting.
• Work closely with the finance team to make informed decisions that contribute to the financial success of shop visit operations.
• Maybe accountable for the financial and commercial viability of the shop visits managed by the other key account manager.

• Be adaptable and willing to take on additional responsibilities as needed to support the team and organization.

Minimum Qualifications:

(Education/Certification/ Licensure/Professional Membership)

• Bachelor’s degree in business administration, finance, economics, or another relevant discipline/course is preferred.
• Vocational or technical training certificate or diploma in account management is acceptable with at least 5 years of relevant experience.
• Driver’s license is preferred.

Minimum Experience:

• Minimum of 5 years of experience in managing complex aviation MRO agreements with a proven track record of success.
• Minimum of 5 years in a customer‑facing role.
• Around 3 years of Project Management experience.
• 1 year of management/supervisory experience.
• Experience with V2500, Trent
  700, LEAP, and GenX engines is advantageous.

Job Specific

Competencies: