Soft Services Manager Job Abu Dhabi area,UAE/Dubai,Business

This position is perhaps one of the most critical as it is in direct contact with the client’s business. Your efforts will represent Khidmah and the service we provide with a healthy and safe standard in accordance with UAE legislation and companies / client policies and procedures.

Carry out all assigned tasks in accordance and under the guidance of Khidmah Home Operation manager.
Conduct daily documented floor walks across all site areas; maintain visible on-site presence as first point of contact for service quality.
Achieve a minimum QA/inspection audit score of 90%, with weekly inspections and monthly reporting.
Respond to and resolve litter/spillage and cleanliness complaints within [X] minutes/hours of being raised.
Track and report mobilization progress against full contracted headcount on a weekly basis until 100% coverage is achieved.
Provide monthly status reporting on all subcontractor AMCs, including renewal and coverage gaps.
Hold a fixed weekly client-facing operational review meeting; own closure of all client-raised issues within agreed time frames, escalating immediately if a target date is at risk.
Coordinate directly with Khidmah FM HSE team on all safety-related site issues
Maintain a good rapport & work relationship between all other department representatives, whether managerial or technical staff designation at all times.
Liaise in a professional etiquette with Customers on all sites.
Attend meetings as & when required.
To fully support Training Function of Khidmah & in particular QHS&E and Soft Services.
To respond to any changes in the place of work function as dictated by the business and policies
To project at all times a positive and motivated attitude and exercise self-control.
To provide a courteous and professional service at all times.
To ensure Health, hygiene & safety regulations are met and in place as Municipality Code of Conduct
ISO
9001
-2015, COSHH, HACCP standards and procedures as well as the UAE Labor Law.
To be fully aware and conversant of any environmental standards which are implemented by CWM within the place of work and responsible to integrate them in the day-to-day operation.
To be fully aware and conversant with ISO
9001 / 14001/18001 policies and procedures and responsible to integrate into the day-to-day operation where applicable.
Operation Manager to cascade down the task delegation with efficiency according to established concept of providing a courteous, professional and flexible service at all times.
Knowledge on Khidmah’ s wide range of services & capable to supervise, advice & making sure all safety procedures are in hand & met with the utmost safety & efficiency.
To provide analysis on P&L reports & if required a report to Executive Director.
To understand and reduce operation costs & keep within budget for assigned projects.
A full understanding on how KPI & SLA work and implemented in contracts.
To understand SOW, RFP, KPI’s, SLA’s in operation & be fully conversant with all services, activities, facilities offered by the company to the client.
Cascade down responsibilities & task and monitor performance daily.
Responsible on soft services Mobilization & Demobilization part for the projects but not limited to purchasing the assets, consumables and equipment. Implement operational standards with client liaison.
Knowledge & understanding in KPI inspections and/or Quality Assurance inspections for the projects in compliance with any & all service level agreements. To be able to supervise, advice & follow up.
To be available to advise/support when the staff is in need between other departments.
Update/ Create/ Modify Method Statements when in need & register with the QMS Dept.
To ensure all operational required documents are up to date and available on site.
To support staff needs in other Divisions based on the business priorities and anticipated business demands.
To liaise with Human Capital for appointment of new hired staff, staff welfare & Disciplinary actions.
Assist Human Capital for interviews for potential candidates.
To have a complete knowledge of all cleaning machines and equipment for operation and maintenance as dictated in operation.
Keeping up to date with new cleaning innovations, products & cleaning techniques.
To have a complete knowledge of cleaning chemicals, suppliers and janitorial materials in the market and their specifications.
To have a complete understanding of different cleaning products & their economical & environmental effects.
Knowledge & understanding of…