Manager - Product Management

Role Purpose

You will drive the development, implementation, and continuous improvement of next-generation, AI-powered satellite communication products for our portfolio of high-profile government and commercial clients. You will deliver innovative, high-quality solutions across Land, Maritime, and Aerospace segments advancing the company’s mission to scale our sovereign space capabilities while expanding our global footprint in AI-powered space technology.

You will drive the development, implementation, and continuous improvement of next-generation, AI-powered satellite communication products for our portfolio of high-profile government and commercial clients. You will deliver innovative, high-quality solutions across Land, Maritime, and Aerospace segments advancing the company’s mission to scale our sovereign space capabilities while expanding our global footprint in AI-powered space technology.

• Develop, refine, and manage product specifications for Satcom solutions, working closely with internal stakeholders including Product Engineering, Delivery, and Commercial teams.
• Review incoming proposals, RFPs, and vendor submissions to ensure technical excellence and market alignment across new and existing products.
• Own and update product roadmaps for Land, Maritime, and Aero segments, with emphasis on serving government and international markets.
• Coordinate closely with manufacturers and technology partners to drive new product development and integration of advanced AI capabilities.
• Lead the full lifecycle of product introduction—from specification, partner engagement, and beta trials, through go-to-market strategies, launch, and post-launch support.
• Monitor technical and commercial performance, ensuring outcomes align with business targets and providing early indication of deviations from strategic plans.
• Oversee quality of service for all existing products, collaborating with sales, operations, IT, customer care, and network teams, ensuring customer satisfaction at every step.
• Continuously analyze and enhance business processes associated with products, driving efficiency and seamless partner interfaces.
• Benchmark and assess competitive offerings, implementing ongoing product testing and market intelligence to maintain a strategic edge.
• Initiate and recommend product enhancements, troubleshooting strategies, and innovative solutions that support operational and commercial excellence.
• Collaborate with cross-functional teams to enhance product performance, customer experience, and market positioning.
• Support product engineering and system delivery teams during technical and commercial rollouts to ensure timely, successful launches.
• Provide comprehensive market and pricing analysis to ensure product competitiveness and profitability.
• Act as the primary escalation point for complex post-sales technical and product-related issues, driving root cause analysis, resolution, and corrective action plans.
• Continuously analyze and enhance business, operational, and post-sales support processes associated with products, driving efficiency, scalability, and seamless partner and customer interfaces.
• Leverage post-sales performance data and in-life service feedback to refine competitive benchmarking, product positioning, and enhancement priorities.
• Support product engineering, system delivery, and operations teams during deployments, migrations, and in-life support to ensure service continuity and SLA compliance.
• Incorporate post-sales cost drivers, service performance indicators, and operational insights into pricing, margin analysis, and long-term product profitability assessments.
• Contribute to customer retention, upsell, and renewal strategies by leveraging post-sales…