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CX Management Consultant​/Service Designer

Job in Abu Dhabi, UAE/Dubai
Listing for: HNW | Experiences That Work
Full Time position
Listed on 2026-09-30
Job specializations:
  • Business
    Business Analyst
Salary/Wage Range or Industry Benchmark: 240000 - 360000 AED Yearly AED 240000.00 360000.00 YEAR
Job Description & How to Apply Below
Position: CX Management Consultant / Service Designer

HNW Research and Management Consultancy is a forward-thinking organization leveraging data to drive strategic decision-making and innovation. We are seeking a passionate and skilled Senior Consultant to join our top team of consultants and contribute to impactful transformation across the public sector.

Key Responsibilities:
  • Lead end-to-end service design engagements, from discovery to delivery, within the government and public sector.
  • Take ownership of complex projects and tasks, ensuring alignment with client goals, timelines, and quality standards.
  • Plan, manage, and execute multiple work streams while coordinating with internal and external stakeholders.
  • Engage with high-level government stakeholders to understand organizational goals, policy drivers, and user needs.
  • Design and facilitate workshops, co-creation sessions, and stakeholder interviews.
  • Conduct qualitative research, journey mapping, service blueprinting, and prototyping.
  • Translate research insights into actionable recommendations and user-centered service concepts.
  • Collaborate with UX designers, researchers, policy experts, and developers to ensure integrated delivery.
  • Develop compelling presentations and reports that clearly communicate insights, findings, and strategic recommendations.
  • Guide junior consultants and provide oversight to ensure project quality, consistency, and adherence to objectives.
  • Apply effective project management practices including scoping, budgeting, risk management, and reporting.
  • Support proposal writing and business development efforts as needed.
Qualifications & Skills:
  • Bachelor's or master's degree in Industrial Engineering, Design Management, Public Policy, Business, or a related field.
  • 3+ years of experience in service design, design research, management consulting, or public sector innovation.
  • Proven experience leading complex, multi-stakeholder projects in consultancy or government settings.
  • Strong project management skills, including experience with planning tools, timelines, and resource coordination.
  • Deep understanding of human-cantered design methodologies and their application in complex systems.
  • Excellent facilitation, storytelling, and client-facing communication skills.
  • Experience working with public sector clients, particularly within the GCC region, is highly desirable.
  • Bilingual proficiency in Arabic and English.
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