Process Excellence & Change Lead; ME

Closing date: 14/10/2026

Number of positions: 1

Reference number: 74312

Mediclinic Corporate Office Dubai | Dubai | United Arab Emirates

The Process Excellence & Change Lead owns a portfolio of processes end-to-end: process discovery and mapping, root-cause analysis, future-state design, Lean / Six Sigma improvement, SOP and operating-model changes, stakeholder engagement, change impact assessment, communication and training coordination, adoption measurement, post-implementation monitoring and benefits realisation. The role combines process engineering and change leadership so that every redesign is adopted and its value evidenced, moving each process through V1 baseline, V2 transformation and V3 final with continuous improvement.

To deliver measured, adopted improvement across an assigned portfolio of processes spanning journey phases and facilities: discovering and redesigning them with BPMN 2.0 and Lean / Six Sigma, embedding them across facilities with change-management discipline, and proving the value realised. Success is measured by process adherence and evidenced benefit.

• Process Discovery & Analysis:
  Map and assess current-state processes using BPMN 2.0, working with process owners and operational teams to identify inefficiencies, variation, waste and root causes of performance gaps.
• Process Improvement & Future-State Design:
  Design improved future-state processes using Lean and Six Sigma methodologies, develop supporting SOPs, controls, KPIs and SLAs, and define required changes to roles, accountabilities and ways of working.
• Stakeholder Engagement & Change Readiness:
  Partner with facility leadership, process owners and frontline teams to assess the operational impact of process changes and ensure organisational readiness for implementation.
• Change Communication, Training & Adoption:
  Coordinate change communications and role‑based training, including train‑the‑trainer activities, and monitor adoption to ensure sustained adherence to redesigned processes.
• Performance Monitoring & Benefits Realisation:
  Monitor post-implementation performance, address KPI exceptions with process owners and support the rollout of successful improvements across facilities. Track and demonstrate measurable capacity, cost, productivity and revenue benefits.

ESSENTIAL

EDUCATION:

Bachelor's degree in Industrial Engineering, Business Administration, Health Administration, Nursing/Clinical Sciences or a related field.

DESIRED

EDUCATION:

Lean Six Sigma Green Belt (Black Belt preferred); BPMN 2.0 certification;
Prosci/ADKAR or equivalent change‑management certification.

ESSENTIAL

MINIMUM EXPERIENCE:

At least 6 years' experience in process excellence, continuous improvement or business transformation, including 3 years delivering both process redesign and change adoption in a multi‑site healthcare or service environment.

DESIRED

EXPERIENCE:

Working understanding of digitalisation, automation and AI as they apply to operational processes, sufficient to map processes to platforms (technology mapping) and identify where digital, automation or AI change the future-state design. Experience owning a portfolio of processes end-to-end, from discovery and mapping, root‑cause analysis and future-state design through SOP and operating-model change, training coordination, adoption measurement and benefits realisation; BPMN 2.0 modelling in a BPM tool (Creatio, ARIS, Signavio);

UAE healthcare operations, RCM or contact‑centre exposure;
Arabic strongly preferred.

• Business process management, BPMN 2.0 and process architecture (APQC)
• Digitalisation, automation and AI fundamentals: technology…