Manager – Quality, Governance & Business Excellence - Emirati
About the Role
We are seeking an experienced Quality, Governance & Business Excellence Manager to establish and maintain an integrated framework for corporate governance, quality management, policies and procedures, business process management, and continuous improvement.
The successful candidate will play a critical role in strengthening organizational effectiveness by establishing clear governance standards, streamlined workflows, defined accountability structures, and consistent operational processes.
This role requires a highly practical professional with strong experience in corporate governance frameworks, process architecture, policies and procedures management, quality standards, and business excellence methodologies
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We are particularly interested in candidates who have directly developed and implemented governance and operational improvement frameworks within complex organizations.
Key Responsibilities- Establish, maintain, and continuously improve corporate governance and quality management frameworks.
- Develop governance standards for organizational policies, procedures, workflows, processes, guidelines, and management controls.
- Establish standardized methodologies for policy development, review, approval, issuance, version control, and periodic updates.
- Work with departments to document, standardize, and optimize business processes and operational workflows.
- Develop and maintain enterprise process architecture, process repositories, and accountability structures.
- Identify operational inefficiencies, process duplication, governance gaps, and opportunities for simplification.
- Establish quality management standards that support consistent operational practices and service delivery.
- Develop governance matrices, delegation-of-authority structures, decision-rights frameworks, and RACI matrices.
- Support governance committee structures, management forums, and decision-making mechanisms.
- Conduct governance and process compliance reviews against approved frameworks, policies, procedures, and standards.
- Monitor governance exceptions, process deviations, and corrective improvement actions.
- Lead continuous improvement initiatives using root-cause analysis, process optimization, and business excellence methodologies.
- Support organizational readiness for relevant quality certifications and excellence frameworks.
- Coordinate with portfolio and performance management teams to connect governance improvements with measurable organizational outcomes.
- Bachelor's degree in Business Administration, Quality Management, Industrial Engineering, Organizational Excellence, Management, or a related discipline.
- Typically 10-15+ years of relevant experience in corporate governance, quality management, business process management, policies and procedures, or business excellence.
- Demonstrated experience developing and implementing corporate governance or quality management frameworks.
- Strong understanding of organizational policies, procedures, workflow design, business process architecture, and operational controls.
- Hands-on experience developing process maps, accountability matrices, delegation frameworks, and governance documentation.
- Proven ability to identify process inefficiencies and implement sustainable operational improvements.
- Experience with quality standards, governance compliance reviews, and continuous improvement methodologies.
- Strong stakeholder management, documentation, analytical, and organizational improvement capabilities.
- ISO 9001 Lead Auditor/Implementer, EFQM, Lean Six Sigma, BPM, GRC, or equivalent certifications are advantageous.
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