Account Manager

We are seeking a highly organized and client-focused Account Manager to join our Client Management team. In this role you will be responsible for managing the administrative and operational aspects of the client lifecycle ensuring a seamless experience from onboarding through ongoing account maintenance. As an Account Manager you will act as the central coordination point between clients, Relationship Managers and internal stakeholders.

While Relationship Managers are responsible for commercial activities and relationship ownership you will ensure that all account‑related processes are executed efficiently, accurately and in accordance with internal standards and regulatory requirements.

• Client onboarding and maintenance processes are executed efficiently and accurately
• Client inquiries and operational requests are resolved in a timely manner
• High-quality and complete client records are maintained throughout the client lifecycle
• Strong collaboration with Relationship Managers and internal stakeholders enables a seamless client experience
• Process efficiencies and service quality continuously improve

• Expertise: Work with crypto native experts
• Culture: Positive and supportive team culture that relies on common goals ambitions and values
• Activities: Regular team events and activities
• Ownership: High level of autonomy and responsibility
• Fitness: Multisport Card
• Location: Office location in the new Bratislava downtown Jurkovi ova tepl re
• Home Office/Workation: Enjoy the flexibility of working across designated EU countries with up to 20 days a year to combine work and travel

• Proven experience in Account Management, Client Services, Client Lifecycle Management, Operations, or a similar role within financial services, fintech, private banking, or crypto
• Strong understanding of client onboarding, account administration, and client lifecycle management processes
• Solid knowledge of AML/KYC requirements and regulatory standards, with practical experience handling client documentation, periodic reviews, and due diligence processes
• Ability to identify documentation gaps, coordinate remediation efforts, and ensure regulatory requirements are met throughout the client lifecycle
• Experience managing client documentation and coordinating workflows across Compliance, Operations, and front-office teams
• Excellent organizational skills with a high level of accuracy and attention to detail
• Strong communication and stakeholder management skills with the ability to coordinate effectively across multiple teams
• Service-oriented mindset with a strong sense of ownership, accountability, and client focus
• Ability to manage multiple priorities in a fast-paced and highly regulated environment
• Fluency in English (spoken and written) is required, fluency in German is a strong advantage
• Additional languages are considered a plus