Our client is a leading events and experiences company in the UAE delivering major government-led events. They are looking for an experienced Guest Experience Manager to lead the complete guest and delegate journey for two high-profile international events. These events are high-profile government-led international gatherings that bring together senior government officials, ministers, international organisations, global leaders, industry executives, innovators, investors, academics and other influential stakeholders.
Key ResponsibilitiesGuest and Invitation Management
Own and maintain the master invitee and guest database keeping all information accurate current and properly managed Coordinate the invitation lists received from the host organisation government stakeholders partners programme teams and other entities Manage the full range of guest categories Ministers and government officialsVIPs and VVIPsInternational organisations
Speakers and partners
Industry leaders
Media
General delegates
Run the complete invitation process including invitations RSVPs confirmations reminders amendments cancellations and waiting lists Set up clear processes that prevent duplicate invitations wrong classifications and conflicting guest information Work closely with the registration platform provider so that guest information is captured correctly and carried through to the accreditation system Produce regular registration and attendance reports for the Project Director and the client
Guest Communications
Develop and manage all guest-facing communications across the event journey Make sure every communication is professional personalised accurate and suitable for senior government and international audiences Manage invitation letters confirmations reminders event information access instructions arrival details and other guest communications Act as the senior escalation point for complex or sensitive guest enquiries Handle VIP and senior stakeholder communications with discretion and the correct protocol
VIP and Government Guest Management
Work closely with the Protocol Programming Partnerships and Client teams to identify and manage high-profile guests Understand the different requirements of ministers ambassadors senior government officials international organisations and other VIP and VVIP guests Keep accurate VIP profiles covering arrival details accreditation access level protocol requirements and special arrangements Coordinate VIP arrivals meet-and-greet arrangements escorts holding areas and movements within the venue Pass VIP requirements accurately to the relevant operational teams without compromising confidentiality
Guest Journey and Experience
Invitation and RSVPPre-event and pre-arrival communications
Registration and accreditation
Transport and arrival coordination
Venue access and security interfaces
Welcome and meet-and-greet
Registration desks and badge collection
Information and help desks
WayfindingVIP and delegate lounges
Conference and session access
Hospitality touchpoints
Guest assistanceDeparture
Registration and Accreditation
Work with the registration and accreditation provider to define registration workflows and guest categories Make sure the registration system meets the specific needs of a government-led international summit Coordinate badge categories access permissions and accreditation requirements with the Security Protocol and Operations teams Plan registration desks VIP registration and onsite troubleshooting and support Develop processes for onsite exceptions such as late registrations lost badges incorrect accreditation and substitutions Monitor registration performance and resolve issues quickly
Onsite Guest Services
Develop the onsite Guest Services operational plan Set staffing…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).