Senior Business Intelligence Manager UAE; Hong Kong SAR; Kuala Lumpur, Malaysia

Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance.

Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution.

Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services.

1. Business Partnership & Decision Support

• Serve as the core BI Partner for the Payment business; develop deep understanding of business scenarios including Crypto Pay, stablecoin payments, merchant payments, and cross-border payments — covering business models, core metrics, and growth drivers.
• Independently collaborate with business leaders, Product, Operations, and BD teams to understand business objectives and real challenges; proactively identify business issues, growth opportunities, and potential risks.
• Build analytical frameworks from a business perspective; deliver in-depth insights and actionable recommendations through data analysis to support product strategy, business planning, and key decision-making.
• Go beyond passively fulfilling data requests — actively participate in business discussions and drive data analysis to genuinely influence business decisions.

2. Payment Analytics & Deep-Dive Analysis

• Own in-depth analysis across Payment-related businesses, covering Crypto Pay, Stablecoin Payments, Merchant Payments, Cross-border Payments, and more.
• Build systematic analysis and monitoring frameworks around core metrics including transaction volume, payment success rate, conversion rate, active users, merchant activity, transaction frequency, and revenue.
• Conduct deep-dive analyses across dimensions such as users, merchants, products, payment methods, PSPs, payment channels, and regional markets to identify key factors affecting business performance.
• Independently perform root cause analysis, attribution analysis, and trend analysis for metric anomalies or performance fluctuations; provide thorough explanations of the business reasons behind data changes.
• Identify potential business opportunities by incorporating industry trends, competitor performance, and market shifts; provide analytical support for Payment product development and market expansion.

3. Business Growth & Performance Optimization

• Use data analysis to support Payment product growth, user acquisition and retention, payment penetration improvement, merchant growth, and transaction volume expansion.
• Analyze user payment behavior, transaction conversion funnels, merchant performance, and payment channel efficiency to uncover growth bottlenecks and optimization opportunities.
• Evaluate the business impact of product features, marketing campaigns, PSP partnerships, and payment channel strategies; provide recommendations for product iteration, channel optimization, and resource allocation.
• Collaborate with business, product, and operations teams to translate…