Plan and oversee daily collection, sorting, washing, drying, ironing, pressing, folding and delivery activities.
Schedule workloads according to laundry volumes, equipment capacity and service deadlines.
Establish suitable washing programmes, chemical dosages and finishing methods for different fabrics and levels of soiling.
Ensure items are correctly identified, counted and tracked throughout processing.
Maintain separation between dirty and clean laundry to prevent contamination.
Coordinate collection and delivery schedules with camp management, housekeeping and client representatives.
Manage urgent requirements and arrange operational coverage during equipment breakdowns or peak demand.
Inspect finished items for cleanliness, stains, odour, damage and presentation before dispatch.
Monitor rejected items and rewashing, investigate causes and implement corrective actions.
Handle complaints concerning delayed, missing, damaged or inadequately cleaned items.
Maintain records of laundry received, processed and delivered, including discrepancies and claims.
Monitor compliance with agreed turnaround times and client service requirements.
Supervise laundry supervisors, machine operators, pressers, attendants and other assigned employees.
Prepare duty rosters and allocate employees according to workload and operational priorities.
Monitor attendance, productivity and performance, and submit overtime requirements for approval.
Train employees on fabric care, stain removal, machine operation, chemical handling and quality inspection.
Coordinate staffing requirements with HR and refer disciplinary matters through the approved process.
Ensure washing machines, dryers, presses and other equipment are operated within their specified capacities.
Coordinate preventive maintenance and repairs with Maintenance or approved service providers.
Monitor equipment faults and downtime, maintaining records and following up on recurring problems.
Ensure regular cleaning of machines, dryer lint filters and work areas.
Enforce safe chemical storage, labelling, handling and dosing, with appropriate PPE and accessible safety data sheets.
Ensure employees follow procedures for handling contaminated items and reporting hazards, incidents and equipment defects.
Forecast requirements for detergents, chemicals, packaging materials, spare parts and other consumables.
Monitor stock levels and coordinate replenishment with Stores and Procurement.
Maintain linen inventories and reconciliation records where linen control falls within the laundry scope.
Monitor chemical consumption, water and energy usage, labour costs and material wastage.
Identify opportunities to improve productivity and reduce costs while maintaining cleaning quality and fabric condition.
Submit regular reports covering processing volumes, turnaround times, rewashing, complaints, equipment downtime and operating costs.
Maintain operational records and support inspections, audits and client reviews.
Coordinate with Operations, Housekeeping, Maintenance, HSE, Stores and HR to resolve service issues.
Diploma or bachelor’s degree in Hospitality Management, Operations Management or a related field, or equivalent relevant experience.
Minimum 5 years of commercial or industrial laundry experience, including at least 2 years in a supervisory or managerial role.
Experience in camp, hotel, institutional or commercial laundry operations.
Practical knowledge of fabric care, stain treatment, laundry chemicals and industrial equipment.
UAE experience is preferred.
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