Senior Business Process Specialist; Policies & Procedures); Bilingual - Arabic​/English

To lead the development, documentation, standardization and improvement of business processes, operational policies and Standard Operating Procedures (SOPs) across the organization.

The successful candidate will have a strong background in business operations, process improvement and operational documentation
, with proven experience working closely with departments to translate operational requirements into practical, well-structured policies and procedures.

This is a hands-on position requiring strong analytical, process mapping and professional writing skills in both Arabic and English
.

Key Responsibilities

Business Process Development & Improvement

• Assess and document existing business processes, workflows and operational procedures across departments.
• Identify process gaps, inefficiencies, duplication and opportunities for improvement.
• Develop and document end-to-end business processes, including current-state (As-Is) and future-state (To-Be) workflows.
• Prepare process maps, flowcharts, RACI matrices and operational documentation.
• Recommend and implement practical process improvements to enhance efficiency, accountability and consistency.
• Independently develop, review and update organizational policies, procedures, SOPs and operational manuals in Arabic and English.
• Translate business requirements into clear, structured and practical operational documentation.
• Standardize policy and procedure templates, terminology, formatting and documentation practices.
• Ensure policies and procedures clearly define process steps, responsibilities, controls, approval authorities and expected outputs.
• Review existing documentation and recommend improvements to ensure operational consistency and usability.
• Coordinate with relevant functions to ensure alignment with internal governance requirements and applicable regulations.

Stakeholder Engagement & Implementation

• Work closely with department heads and operational teams to understand their processes and requirements.
• Conduct interviews, workshops and process review sessions to gather and validate operational information.
• Coordinate stakeholder feedback and finalize documentation for management approval.
• Support the implementation and communication of approved policies and procedures.
• Maintain accurate documentation, version histories, approval records and review schedules.

Qualifications & Experience

• Bachelor's degree in Business Administration, Operations Management, Business Process Management, Industrial Engineering, Quality Management or a related discipline.
• Minimum 10 years of relevant experience in business process management, operational improvement, SOP development or policies and procedures documentation.
• Proven hands‑on experience developing organizational policies, operational procedures, SOPs and process maps
  .
• Experience documenting processes across corporate functions such as HR, Finance, Procurement, Administration and Operations.
• Previous experience within UAE government, semi-government, large corporate organizations or management consulting is preferred.
• Strong knowledge of business process mapping, process improvement and operational documentation methodologies.
• Experience with Microsoft Visio, ARIS, Bizagi or similar process mapping tools is an advantage.
• Familiarity with BPMN, Lean Six Sigma or quality management frameworks is desirable.
• Excellent stakeholder management, analytical, writing and organizational skills.
• Professional proficiency in Arabic and English is mandatory
  , including the ability to independently draft and finalize policies and procedures in both languages.

Ideal Candidate Profile

We are particularly interested in professionals with backgrounds in:

• Business Process Management (BPM)
• Business Process Improvement / Re-engineering
• Operational Excellence
• Organizational Development and Transformation
• Policies, Procedures and SOP Development
• Management Consulting – Operations and Process Improvement

Important: This is an operational business process and documentation role, not a legal advisory position. Candidates must demonstrate direct experience developing business processes, operational policies and procedures. Legal or regulatory compliance experience alone will not be sufficient.