Head of Product

Own and continuously evolve the product vision strategy and portfolio roadmap aligned with business goals market opportunities and customer needs Translate strategy into prioritised outcomes and investment priorities holding the Product team accountable for developing robust business cases and engaging Finance early Establish portfolio-level goals KPIs and success metrics ensuring accountability for customer commercial and operational performance Advise executive leadership on product opportunities market trends and risks and represent the Product function with clients vendors and strategic partners

Own the integrated roadmap across products and platforms governing prioritisation and balancing customer value business impact dependencies capacity and risk Establish standards and operating principles for product discovery delivery and lifecycle management Lead roadmap and portfolio reviews resolve cross-functional dependencies and make transparent trade-off decisions Monitor portfolio performance against agreed KPIs drive corrective action where outcomes fall short and manage approved product budgets and third-party product expenditure

Lead coach and develop the Product team establishing high standards for product managers who own outcomes end-to-end communicate clearly and take accountability for execution and results Build product management capability and succession pipelines fostering a culture of decisiveness written clarity and outcome ownership Establish and continuously improve the Product operating model governance frameworks templates and ways of working Promote a customer-centric data-driven and disciplined culture supported by consistent reporting accountability and follow-through

Define how AI can transform product discovery delivery and decision-making adapting team structures roles and capabilities as the technology evolves Establish standards for AI-enabled product practices including evaluation frameworks human-in-the-loop safeguards and build-versus-buy and vendor selection decisions Maintain a strong working knowledge of AI capabilities and collaborate with Technology and Data teams to identify genuine product and commercial value while avoiding technology-led decisions without clear business justification

Build strong senior-level relationships across Technology Finance Marketing and Operations to align priorities and business outcomes Communicate roadmap decisions progress and trade-offs clearly to executive leadership internal stakeholders and external partners Identify and mitigate risks relating to product strategy delivery adoption information security privacy and third-party dependencies Demonstrated ability to define product vision and strategy and translate them into prioritised, outcome-based roadmaps at enterprise scale.

Strong portfolio governance, prioritisation and investment decision-making capabilities across multiple products and platforms.

Strong commercial acumen, including business case development, value realisation and ROI analysis, with sound judgement on what to own directly versus delegate.

Proven leadership, coaching and organisational capability-building skills, with a track record of improving product team performance and standards.

AI-driven product leadership, including a strong working knowledge of AI, the ability to evaluate build-versus-buy decisions, and the capacity to adapt team structures and skills as technology evolves.

Excellent executive communication, stakeholder management and influencing skills across technical and non-technical audiences.

Sound judgement under ambiguity, with the ability to operate strategically while engaging in operational detail when required.