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Job Summary
Develop and execute comprehensive change management strategies that align with organizational goals and project objectives Design and implement communication plans to effectively inform stakeholders about upcoming changes their impact and expected benefits Conduct thorough impact assessments to identify potential resistance and develop proactive mitigation strategies Create and deliver engaging training programs tailored to different user groups ensuring successful adoption of new systems or processes
Years of ExperienceProposed minimum: 7+ years in enterprise change, including 3+ years in service-management or digital workplace transformation; subject to hiring-manager validation.
Key Responsibilities- Lead organizational enablement through impact assessment, sponsor engagement, communications, training and readiness.
- Partner with Digital Workplace, process owners and service teams; own outcomes.
- Establish champions, feedback loops and partner-to-internal knowledge transfer.
- enterprise change delivery for service-management/digital workplace transformations; hands‑on impact assessments, audience‑specific communications, learning design, facilitation and readiness assessment.
- Define adoption baselines, usage/competency measures and corrective interventions.
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