Contracts Manager

b CTG was established in 2006 almost 20 years ago in Afghanistan We currently operate in 35 countries and have approximately 11 500 staff members committed to good But do you know who we are And what do we do We provide tailored Human Resources and Staffing Solutions that support critical global initiatives across Humanitarian and Development sectors and are now strategically foraying into new industries including Construction Energy and IT with a focus on high-risk regions Here s a list of services we offer

• Staffing solutions and HR management services
• Monitoring and evaluation
• Fleet management and logistics
• Facilities management
• Sustainability and Communications Advisory
• Election monitoring and observation
• IT professional services
• Medical assistance

Visit www ctg org to find out more

The Contracts Manager plays a key role in the successful initiation roll-out and execution of projects at CTG The role oversees contracts throughout their lifecycle from project mobilisation to ongoing performance monitoring ensuring that contractual commitments are understood and integrated into service delivery Contracts Manager ensures that KPIs SLAs and project timelines are clearly communicated and understood by all stakeholders and takes an oversight role to ensure the project stays aligned with the agreed parameters Contracts Manager works closely with Operations and Account Managers to monitor project performance address contractual issues and support client satisfaction Additionally the Contract Manager is responsible for gathering client intelligence to support tailored proposals and strategies for business development ensuring CTG s services meet clients evolving needs The role also monitors contractual financial and compliance performance providing regular management reports and identifying risks and opportunities for improvement

Lead and coordinate the transition from signed commercial agreements to project implementation working closely with Business Development Operations Legal Finance and relevant enabling functions Own and lead CTG s Project Mobilisation Procedure coordinating with relevant teams to ensure timely completion of mobilisation requirements address risks and delays and facilitate a structured handover to Operations Ensure all project stakeholders understand and integrate the terms and conditions of the contract translating them into specific service delivery KPIs and SLAs Review and finalise project charters prepared by Business Development ensuring that contractual terms scope deliverables timelines financials KPIs client s key stakeholders project risks and related mitigation measures are accurately and clearly communicated to the relevant teams Communicate the project charter to all relevant CTG colleagues and ensure thorough understanding of what is and isn t included in the agreement Ensure CTG colleagues engage with the client stakeholders at the right level

Proactively monitor contract performance against agreed contractual obligations KPIs SLAs and deliverables identifying compliance gaps and coordinating corrective actions with Operations Act as the focal point for contractual matters and escalations working closely with Operations and Account Managers who remain responsible for day-to-day client relationships and service delivery Work with Account Managers and Operations to identify service delivery gaps coordinate corrective actions and monitor progress until resolution Lead client feedback surveys analyse results share findings with Operations and monitor corrective actions to drive continuous improvement in client services Support client complaints and escalations at the global level Coordinate with operations teams to close out client complaints and ensure continuous improvement of our services Develop and Implement a client engagement process for global regional and country clients Own and maintain the Project Contract Value Tracker working with Finance and Operations to monitor contract values COO PO values invoiced amounts and contract utilisation identifying discrepancies and flagging potential financial risks Maintain an up-to-date contract register proactively tracking contractual obligations key milestones compliance requirements amendments expiries and renewals

Collect and share relevant client intelligence feedback and…