Manager, Customer Solutions Centre

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Manager, Customer Solutions Centre Manager, Customer Solutions Centre Go-to-Market & Product Commercialization, Credit & Consumer Value Proposition (CVP)

Lead commercialization, go-to-market, and growth of a co-badge credit portfolio in the UAE. Define product tiers, CVPs, pricing and interchange inputs; drive issuer adoption; manage engagement key ecosystem stakeholders; and support successful launch and scale-up of co-badged credit card programs that grow portfolio size, spend activation and revenue.

• Product Strategy & Portfolio Management
  • Define the co-badge credit product strategy, roadmap, tier architecture, pricing/CVP inputs and interchange approach with Business Development and central product teams.
  • Align product plans with Mastercard regional objectives, UAE market dynamics, regulatory requirements and issuer/customer needs.
  • Monitor adoption, spend behaviour, profitability and portfolio performance to refine strategy and investment priorities.
• Consumer Value Proposition (CVP) Development
  • Design differentiated CVPs across mass, affluent, premium and ultra-premium tiers in collaboration with central product teams.
  • Develop benefit frameworks spanning travel, lounge access, dining, entertainment, rewards, cashback, digital/e-commerce, insurance and protection.
  • Build business cases, ROI assessments and recommendations for new benefits and proposition enhancements.
• Partnership Management
  • Act as the product lead for partner engagement, aligning product standards, customer experience, branding and acceptance strategies.
  • Identify strategic partnership opportunities and coordinate joint product development, launch plans, governance forums and market expansion activities.
• Issuer Engagement & Product Customization
  • Partner with issuing banks to develop customized propositions aligned with issuer customer strategies and scheme guidelines.
  • Advise issuers on segmentation, rewards, pricing, benefit optimization, acquisition opportunities and launch strategies through workshops and client engagement.
• Product Commercialization & Go-to-Market
  • Lead end-to-end product and customized CVP commercialization of co-badge credit products from concept to market launch.
  • Support Business Development team to develop go-to-market strategies for specific issuers and strategic merchants.
  • Support business development efforts through product positioning, client presentations, and solution selling.
  • Work with Central Product team to create sales enablement materials, product guides, competitive analyses, and commercialization toolkits.
  • Track pipeline opportunities and support issuer acquisition and conversion activities.
• Stakeholder Management
  • Work closely with central product, Cardholder Services and partnership teams; issuing banks;
    Mastercard Account Management;
    Loyalty and Services teams; and Finance and Pricing teams.
  • Influence senior internal and external stakeholders to secure alignment on strategic product initiatives.
• Performance Management
  • Define product KPIs and success metrics.
  • Monitor portfolio growth, new card issuance, spend and activation, revenue performance, benefit utilization and customer engagement.
  • Develop recommendations to improve product economics and…