Senior eCommerce Trading Manager

The Senior eCommerce Trading Manager is a critical commercial leadership role responsible for driving online

trading performance across Alshayaâs portfolio of digital brands. Reporting to the Head of Online Performance,

the role creates a single, fact-based view of performance and works with brand teams to deliver their agreed

forecasts, business plans and growth ambitions.

The role contributes to driving the online trading performance cadence across weekly trading meetings, monthly

forecasting sessions, monthly core-brand performance reviews and quarterly business reviews. The Senior

eCommerce Trading Manager ensures discussions move beyond reporting into clear decisions, ownership and

actions.

This individual is expected to understand the complete set of levers that shape online performance, including

traffic and online marketing effectiveness, conversion, inventory availability, product and category mix, pricing,

promotions and offers, onsite experience, customer demand, fulfilment constraints and trading calendar

execution.

The role connects these drivers to explain performance, identify risks and opportunities, and recommend the

actions required to close gaps.

The Senior eCommerce Trading Manager acts as a constructive challenger to both central and brand teams. They

use robust analysis, commercial judgement and customer insight to test assumptions, challenge under-

performance and push for recovery actions that maximise sales, conversion, margin, sell-through and

profitability.

The role is also accountable for producing clear, accurate and decision-oriented weekly, monthly and quarterly

performance reporting for the Senior Leadership Team, with a concise narrative that explains what happened,

why it happened, the outlook, and the actions or support required

• Works with the Head of Online Performance to deliver the agreed strategy.
• Works as an integrated part of the brand teams and central eCommerce to execute the agreed strategy.
• Own the consolidated view of online trading performance across Alshaya brands, markets and channels.
• Hold brands and central teams accountable for delivery against forecast and business plan through fact-based challenge and action tracking.
• Connect customer, commercial and operational performance drivers to identify root causes, risks and growth opportunities.
• Is a highly analytical, dynamic and attentive individual who is great at relationship building.
• Uses data, insights and research to drive idea generation and decision making.
• Works seamlessly across the organisation forging strong relationships.
• Identifies ways of improving profitability through improved processes.
• Is customer centric at all times.
• Is an ambassador for Alshaya and a thought leader.

• Own the consolidated eCommerce performance view across Alshaya online brands, identifying performance trends, gaps to plan, risks and opportunities.
• Track performance against business plan, forecast and prior year across the full online commercial funnel, with particular focus on sales, traffic, conversion, average order value, margin and sell-through.
• Develop a clear understanding of brand, market, category and channel performance, distinguishing short-term trading effects from structural issues.
• Partner with brand and central teams to agree recovery or acceleration plans and monitor delivery through to outcome.

• Actively contributes to weekly trading meetings, ensuring discussion is evidence-led, focused on drivers and converted into clear actions, owners and deadlines.
• Co-chair monthly forecasting sessions with brands, challenging assumptions and supporting the development of ambitious, realistic and evidence-based forecasts.
• Lead the performance…