Job specializations:
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Business
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Management
Job Description & How to Apply Below
- Lead redesign of client service journeys to be client-centric, efficient and risk-controlled
- Drive end-to-end process optimization and automation initiatives
- Ensure delivery and scalability of redesigned service journeys across cross-functional teams
- Monitor and report progress on KPIs across CX, scalability and risk
- Engage stakeholders across business domains to align service priorities and drive change
- Identify continuous improvement and innovation opportunities, including piloting AI and automation
- Provide updates and presentation materials to senior management and executive committees
- Lead a small team of 1-2 analysts
- Proven leadership in client service engineering and transformation within financial services or large corporates
- Strong cross-functional collaboration and stakeholder influence
- Excellent analytical and problem-solving skills
- Strong communication and stakeholder messaging skills
- Track record of tangible operational performance improvements
- Team management experience in agile and conventional setups
- Banking domain, regulatory compliance and digital solutions knowledge
- Bachelor's degree in business administration, finance, operations management or related field
- 10-15 years of experience in financial services, consultancy or business transformation, half or more in executive or consulting roles
- MBA or advanced degree
- Certifications in PMP, Prince2, LEAN, change management, Agile or AI
- First Abu Dhabi Bank is the largest bank in the UAE and one of the world's largest and safest financial institutions.
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