Lean Subject Matter Expert

• Lean & Productivity – Strategy Implementation
• Lead high value improvement initiatives that reduce TAT, boost productivity, and remove waste, acting as a hands on driver of operational change.
• Conduct deep dive process diagnostics, root cause analysis, and structured problem solving to identify issues and design practical, implementable solutions.
• Conduct regular Gemba walks and end to end productivity assessments to identify bottlenecks, quantify capacity gaps, and recommend targeted efficiency improvements
• Facilitate Kaizen events, advanced root cause analysis, and digital enabled problem solving sessions to unlock sustainable performance gains.
• Lean Capability Development & Operating Model
• Deploy and sustain daily huddles, visual management, tiered escalation, and standard work to strengthen real time performance management.
• Track and report benefits including capacity release, cost savings, service improvements, and waste reduction to ensure transparency and accountability.
• Work directly with business teams to implement changes, remove barriers, and embed improvements into daily operations.
• Coach leaders and frontline teams, deliver training, and build Lean skills that enable continuous improvement and organizational self-sufficiency.
• Develop and maintain SOPs, process maps, and governance frameworks to lock in new ways of working and support scale up
• Technology Enablement – Lean Digital
• Integrate digital tools, automation, dashboards, and workflow systems into Lean routines to enhance visibility, decision making, and operational control.
• Architect and deploy elements of the Lean Digital Core, including process mining insights, digital huddles, automated KPI reporting, and workflow automation.
• Digitize value stream maps and integrate data flows to enable real time visibility, faster decision making, and scalable improvement. decision-making
• Stakeholder Engagement & Change Management
• Act as a frontline change agent, influencing behaviours, driving adoption of new ways of working, and ensuring long term sustainability of improvements
• Lead change management efforts, ensuring successful adoption of process improvements and governance mechanisms
• Strengthen leadership capability by embedding Lean principles, disciplined problem solving, and a culture of continuous improvement and accountability
• Collaborate with C-level executives and business leaders to embed a process-centric culture within the organization
• Facilitate cross-functional collaboration to break down process silos and drive enterprise-wide integration & alignment
• Performance Measurement & Value Realization
• Define key performance indicators (KPIs) to measure process effectiveness, cost-to-serve and business value/impact
• Develop and track process maturity models to assess and enhance organizational process capabilities
• Use productivity, throughput, SLA, rework, and cost to serve data to diagnose performance gaps and validate improvement impact

Role Objectives and Key Results

• Deliver enterprise level productivity, efficiency, and TAT improvements across priority value streams
• Achieve % reduction in end-to-end TAT across top enterprise value streams.
• Improve productivity (output per FTE or equivalent) % across targeted functions.
• Identify and deliver validated capacity release opportunities, with % implemented and sustained.
• Reduce waste and non-value-added activities by X%, validated through Gemba based diagnostics and data analysis.
• Improve cost to serve or operational cost efficiency by % for priority areas
• Strengthen the enterprise performance operating model and embed disciplined daily workforce management
• Deploy daily huddles, tiered escalation, and visual management across 100% of targeted functions.
• Improve SLA adherence and throughput stability %…