Senior Firco Support Specialist - Sanctions Screening and API Integration

Role:
Senior Firco Support Specialist

- Location:

Abu Dhabi, United Arab Emirates
- Industry: I T and Services
- Function:
Systems Support

- Experience:

Not specified
- Job Type: Full Time
- Work Arrangement:
On-site

Dicetek LLC is seeking a highly experienced Senior Firco Support Specialist to support mission-critical banking sanctions screening platforms in Abu Dhabi, United Arab Emirates. The role focuses on advanced production support, incident management, system integration, API troubleshooting, automation and operational stability across high-volume sanctions screening environments. The successful candidate will possess strong hands-on expertise in Firco Continuity, Firco Trust and FSK, together with practical experience integrating Firco Prediction Integrator (PI) and Firco Case Manager through its application programming interface (CM API).

The position requires technical knowledge of real-time and batch sanctions screening, watchlist updates, alert processing, REST and SOAP APIs, JSON/XML transformation, SQL databases and operational automation. Candidates should demonstrate the ability to independently investigate critical production incidents, resolve complex integration issues, perform root-cause analysis and maintain reliable sanctions screening operations in a regulated banking environment.

• Country:
  United Arab Emirates
• City:
  Abu Dhabi
• Industry: I T and Services
• Function:
  Systems Support
• Salary:
  Not disclosed
• Gender: No Preference
• Candidate Nationality:
  Not specified
• Job Type: Full Time
• Work Arrangement:
  On-site

• Provide advanced production support for Firco Continuity, Firco Trust and FSK platforms.
• Monitor the operational health and stability of banking sanctions screening systems.
• Support Firco Continuity environments, with version 6 experience preferred.
• Investigate technical issues affecting real-time and batch screening operations.
• Monitor screening queues, alert generation and transaction processing.
• Support the reliable operation of Firco screening services and associated integrations.
• Maintain system availability and support compliance with agreed service level agreements.

• Monitor real-time sanctions screening queues and batch screening processes.
• Investigate screening failures, processing delays and alert generation issues.
• Support watchlist updates and list automation processes.
• Troubleshoot failures affecting sanctions screening workflows.
• Investigate decision text anomalies and inconsistent screening responses.
• Validate screening results and associated data processing behaviour.
• Coordinate technical resolution of issues affecting banking sanctions screening operations.

• Investigate and resolve high-priority incidents affecting Firco applications and integrations.
• Respond to sanctions screening outages and critical processing failures.
• Troubleshoot watchlist update failures and screening service interruptions.
• Diagnose API response failures, integration timeouts and related processing errors.
  
  Investigate decision text anomalies and unexpected system behaviour.
• Perform detailed Root Cause Analysis (RCA) for recurring or critical incidents.
• Implement corrective and preventive actions to improve system stability.
• Support timely service restoration and minimize operational disruption.

• Configure, manage and support Firco Prediction Integrator workflows.
• Maintain integration processes involving Firco Prediction Integrator and connected applications.
• Troubleshoot workflow execution failures and data processing issues.
• Analyse integration behaviour between Prediction Integrator and Firco Case Manager.
• Support field-level data mapping and transformation requirements.
• Investigate errors affecting the exchange of screening information between integrated components.
• Maintain reliable processing across supported integration workflows.

• Support inbound and outbound integrations using the Firco Case Manager API.
• Investigate API connectivity, request processing and response issues.
• Validate data exchange between Firco Prediction Integrator and Firco Case Manager.
• Troubleshoot field mapping inconsistencies and integration failures.
• Analyse API payload structures and response behaviour.
• Support reliable communication between case management services and connected…